Qatar’s international airport achieved the highest global standard for IT Service Management, a key milestone in HIA’s Smart Airport Vision

Hamad International Airport (HIA) proudly announced that it has achieved ISO/IEC 20000:2011 Certification, the international gold standard for excellence in IT Service Management.

The prestigious certificate was received by HIA Chief Operating Officer Engineer Badr Al Meer from Peter Chamberlain, Deputy Head of Mission of the British Embassy, on behalf of the British Standards Institution Group.

To provide a solid foundation for its Smart Airport Vision, HIA developed and implemented a comprehensive IT Service Delivery Management framework that was rigorously audited by the British Standards Institute (BSI) in November 2017.  Attainment of ISO/IEC 20000:2011 demonstrates that HIA has established the necessary controls and procedures to consistently deliver cost-effective and high-quality IT services, ultimately enabling world-class experience to more than 30 million passengers transiting through the airport on a yearly basis.

Engineer Al Meer said that the ISO/IEC 20000 certification is the greatest reward and acknowledgement for their world-class IT services.

HIA is at the forefront of innovation with a solid Smart Airport Vision supported by talented staff. As one of the fastest-growing hubs in the world, we are committed to provide the highest-quality services to our passengers and business partners, and continuous improvement in all aspects of IT Service Delivery will help achieve even greater accomplishments in the future.’

The certification assures that the principles of the Information Technology Infrastructure Library (ITIL) have been instituted in how the airport operates, plans, manages and delivers services to its customers, as highlighted by Suhail Kadri, Vice President Information Technology at HIA. He said that HIA’s holistic approach of the aviation and travel business places quality at the core of service development for the benefit of all parties – passengers, customers, staff members and internal stakeholders.

With its target of serving more than 50 million passengers, HIA is currently a candidate for the ‘Best Airport in the World’ award by Skytrax which also classified the hub as a five-star airport in 2017, making it one among only six airports in the world to achieve the prestigious status.

For more information about HIA, visit their website at dohahamadairport.com.