The Mental Health Service of Hamad Medical Corporation (HMC) won the 2017 National Database of Nursing Quality Indicators (NDNQI) Award for Outstanding Nursing Quality.
This is the second consecutive year that the team has won the award, presented annually by Press Ganey Associates Inc. HMC was the only award recipient located outside of the United States and was up against 200 international NDNQI users.
Professor Nicola Ryley, Chief Nursing Officer at HMC, speaks about the award.
As healthcare becomes increasingly complex, we recognise the importance of developing our nursing staff who play a pivotal role in driving quality improvement and patient safety standards. I am very proud of our Mental Health Service nursing teams who have worked hard to improve the care being delivered to patients. Their commitment is outstanding and I am pleased this has been recognised for the second consecutive year by an internationally respected and independent organisation.’
The nursing teams were assessed and scored favourably against key indicators
Patient falls (with and without injury)
Use of physical restraints
Physical assault rates – against staff and other patients
Staff survey – staff rated HMC as a good place to work
Length of stay – reducing the average length of stay for patients once medically fit for discharge
Mahmoud Al Raisi, HMC Chief of Continuing Care, highlighted the importance of the nursing team’s approach.
The engagement and contribution of staff from all levels of the organisation has ensured the success of the mental health nursing service. This has happened by promoting shared values. A strong sense of family creates a happier working environment in which the staff feel cared for and supported. This positive working environment promotes resilience, healthy working relationships, and fosters an environment that encourages and ensures compassionate nursing care.’
The NDNQI Award for Outstanding Nursing Quality is presented annually to the best performing hospital in each of these six categories: academic medical centre, teaching hospital, community hospital, paediatric hospital, rehabilitation hospital, and psychiatric hospital.
Hoda Salam Nakhla, Director of Nursing at HMC Mental Health Service said that the award is an important achievement for HMC and the Mental Health Service teams.
Our nursing philosophy continues to be one of support for our nurses who strive to deliver the highest quality of care, using the best evidence-based practice and latest data to make improvements at the patient’s bedside.’
The NDNQI is the only national nursing database that provides quarterly and annual reporting of structure, process, and outcome indicators to evaluate nursing care at the unit level.
For more information about NDNQI, visit the HMC website at hamad.qa.