Hamad International Airport (HIA) has been named the ‘Best Airport for Passenger Experience’ for the second consecutive year in a study by AirHelp, the world’s leading air passenger rights specialist.
Qatar Airways has also been ranked as the number one airline for the second consecutive year.
The study ranked some 72 airlines and 132 airports on ‘punctuality, quality of service, dining and shopping’ experiences. It also included an extensive survey amongst thousands of people around the world to gather information on their customer service, queues, cleanliness, dining and shopping experiences at their local airports.
AirHelp used the time performance statistics for each airport to calculate flight time arrivals.
According to HIA Chief Operating Officer Badr Mohamed al Meer, HIA will continue to raise the bar and introduce innovations in the passenger experience to provide travellers with exceptional services.
We dedicate this success to our strong customer-centric vision and our employees for the hard work and commitment that helps HIA stand out on the global spectrum.’
AirHelp CEO and co-founder Henrik Zillmer said AirHelp analysed 132 airports and found that customers enjoyed the best experience at HIA. All airports were rated based on on-time performance (60% of the score), service quality (20%), and food and shopping options (20%). HIA is also ranked as one of the top airports in the world for on-time performance (8.3 out of 10), while air passengers are very pleased with the service quality (8.5) and food and shopping available (8.5), and consider it among the best found at airports around the world.
On behalf of AirHelp, I commend Hamad International Airport for consistently offering travellers a superior experience.’
HIA is home to Qatar Duty Free, an award-winning shopping emporium composed of more than 90 shops, 30 cafes and restaurants, spread out over 40,000 square metres of combined retail, food and beverage facilities.
The HIA passenger terminal complex also boasts 12 lounges across the terminal and an airport hotel, featuring a Vitality Well-being and Fitness Centre. These facilities shape the travel experience for passengers, providing a smooth and hassle-free experience through world-star customer services and facilities.
AirHelp is the world’s leading air passenger rights specialist that helps travellers get the compensation they deserve, following a disrupted flight. It operates in over 30 countries and has helped more than 10 million travellers in the past six years.