Audi Qatar Enriches Customer Experience with Exclusive Collection and Drop-off Services
Building on its identity as the trusted official importer of Audi in Qatar, Q-Auto reaffirms its commitment to service excellence through an exclusive range of benefits for customers in the country.
As part of its premium offerings, the dealership has launched a free collection and delivery service for all Audi customers – anywhere within the Doha city limits. Upon scheduling an appointment for servicing or maintenance, the team at Audi Qatar will arrange the pick-up and subsequent drop-off of the vehicle from either home or place of work, without customers having to visit the service centre.
Meanwhile, customers who choose to drive their cars to the service centre now have the advantage of a complimentary Drop-Back facility that is applicable to any location within Doha. As an added convenience, Audi Qatar has introduced a Service Valet option, which enables customers to also drop off their cars at the showroom and have it transported to the service centre.
During the time that their car is in service, Audi Qatar provides customers with a range of courtesy cars that can be picked from the service centre. The complimentary loan car fleet includes top performing models, and are in addition to the wide fleet of premium Audi vehicles that are already available for rent on a daily, weekly or monthly basis.
For full routine servicing, the Audi Complete Service provides regular scheduled service checks including free replacement of vehicle parts such as engine oil, washer additive, spark plugs as well as oil filters and pollen and air filters. With the Audi Complete Maintenance Package, customers can enjoy complimentary replacement of essential wear and tear items such as wiper blades, brake discs, and front and rear brake pads.
All Audi vehicles include a three-year warranty period, during which customers are eligible for a complimentary oil top up service either at the showroom or the service centre upon appointment. The warranty can be further extended for a period of 12 or 24 months through the Audi Extended Warranty Service, following the day of expiry. Furthermore, customers can benefit from a range of discounts available on spare parts, labour and repair shops, for vehicles older than 4 years.
Ahmed Shariefi, General Manager of Audi Qatar, said:
Our customers lie at the heart of our business. Their satisfaction is what drives our commitment towards achieving excellence in service. We strive to work with constructive professionals, with a keen eye for details, and who are as passionate about quality as the leading automobile brands we represent. We are eager to elevate the overall experience of every Audi customer, from the moment they step into our showrooms. And we promise to do so by adapting ourselves to the diversifying needs of customers in order to offer the best customised services.’
The state-of-the-art Audi service centre is located on Street 41, Gate 55 of the Industrial Area, operating from 8 am to 5 pm, Saturday to Wednesday and 8 am – 1 pm on Thursday. You may also visit, Audi Qatar / Q-Auto.