Civil society organisations such as National Human Rights Committee (NHRC), Qatar Foundation for Social Protection and Rehabilitation (QFSPR), Qatar Foundation for Education, Science and Community Development (QF) and the Polaris Foundation are set to organise in cooperation a training workshop on ‘hotlines’ at NHR’s headquarters from 1 to 5 February 2015.

Participants from NHRC, QFSPR, QF, Ministry of Information and Communication Technology, the Supreme Committee for Delivery and Legacy (SC) and the Family Consulting Center will take part in the training workshop.

According to Qatar News Agency (QNA), in a press statement, the Director of NHRC’s International Cooperation Department, Sheikha Ghalia Al Thani, said that workshop is designed to provide hotline’s supervisors and operators with the necessary knowledge and skills to develop procedures and systems to improve hotline operations as well as skills of the staff to answer hotline calls.

The training course will focus on human trafficking and human rights issues through hotlines, she added, while explaining that the workshop also will cover several key areas via the hotline operations, including recruitment of hotline staff working 24 hours a day.

A hotline is a direct telephone line set up for a specific purpose, especially for use in emergencies or for communication between heads of government. A hotline automatically directes to the preselected destination without any additional action by the user when the end instrument goes off-hook