Hamad International Airport (DOH), in partnership with Atos and Royal Schiphol Group, recently introduced the Passenger Digital Assistance Kiosks to enable seamless journeys for travellers. The kiosks will provide easy access to information, assist in navigation and help passengers through live video calls to customer service agents.

Commenting on the new passenger experience, Hamad International Airport Technology and Innovation Senior Vice President Suhail Kadri, said that the new Passenger Digital Assistance Kiosks are part of their overarching digital strategy to transform passenger experiences.

We are committed to investing in the latest technology and innovative solutions; to create the most seamless airport experience for all passengers travelling from and to Hamad International Airport.

According to Atos CEO (Middle East and Turkey) Marc Veelenturf, they are proud to have successfully delivered this solution at Hamad International Airport to improve the digital passenger experience and to manage passenger flow more effectively, especially during the airport’s critical peak periods.

The kiosks are multilingual with 20 language options, and an airport map for wayfinding. They provide information related to flights, airport services, retail and F&B outlets and passenger events at the airport.

Hamad International Airport will continue to add new and strong partnerships to its portfolio to introduce innovative solutions and advanced technologies, as part of its commitment to being the industry leader, setting the benchmark for the airport industry and expanding beyond traditional solutions, to deliver an exceptionally memorable passenger experience for all travellers.

For updates and more information about Hamad International Airport, visit dohahamadairport.com

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