Ezdan Real Estate Company, a subsidiary of Ezdan Holding Group, recently launched a new digital system in its two Sakin centres in Doha and Al Wukair, to facilitate communication with residents and receive their feedback and suggestions.
The initiative aims to launch multiple new channels to interact with Ezdan Real Estate client base on a wider scale. The system is in Arabic and English and includes questionnaires to assess customer satisfaction with the services provided by the company. Customers can send suggestions, comments or inquiries about any of the maintenance or facilities in their respective residential units.
Acting General Manager of Ezdan Real Estate Omar Al Yafey said that the objective of the initiative is to establish a more effective communication with tenants of Ezdan villages and residential units. He said that the company is seeking to strengthen its communication networks with its customer base through a well-structured plan backed by cutting edge technology, in line with the advancement of today’s lifestyle.
Ezdan has also recently launched the Ezdan WhatsApp service for customers via their contact number 5061 2121. The service enables residents and potential tenants to send their inquiries and requests with images and videos to a dedicated customer relations team.
This step is regarded as a quality addition to the communication channels in place, such as the 24-hour customer service on 4021 2121, or at Sakin centres which facilitate leasing, contracting and payment procedures every day except Fridays.
Ezdan Real Estate is committed to providing various special offers to its customers. It has recently launched the EZDAN EDC – MY BOOK app, which enables customers to get free offers from more than 300 commercial outlets ranging from restaurants, hotels, cafes, fitness centres and others. This application can be downloaded from Apple Store and Google Play.
For more information, you can visit their website at ezdanrealestate.qa.