Ramzi has a passion towards service excellence and leads his team towards a common goal: to advance the brand and services in Doha.
What is your background in the hospitality industry?
I started my career in the Food and Beverage department as a management trainee and went up through the ranks to reach the position of Food and Beverage Manager, then moved to the second post – Executive Assistant Manager and Resident Manager. My first General Manager post was in 2003.
What motivated you to go into the hotel industry?
One day, over a cup of coffee with my father, he encouraged me to pursue being in this field and found myself being registered at one of the best hotel schools in the world. Now I do not regret any moment spent in this business.
What attracts you to work in Qatar?
I have worked in the UAE, Saudi Arabia, and Kuwait. It was for me an opportunity to try a new country in the GCC. They all differ from each other, Qatar has a wide range of opportunities and a constant look to the future.
What challenges did you face in the pre-opening phase?
Entering into the market and opening a brand new hotel comes with its own set of challenges and opportunities especially during the pre-opening phase and usually take place post-handover from the building contractors: preparation for the hotel opening including local paperwork, staff recruitment, alignment of operational standards and hotel positioning.
What would you say are the top three positive aspects of Golden Tulip Doha Hotel?
Location, brand and service.
What marketing strategies would you use to promote the hotel?
You need to plan your hotel project marketing and distribution strategies in advance. Utilise new channels to promote the brand, Search Engine Optimization, collaborate with local media and influencers through print and off print advertising, create marketing collaterals, email/SMS campaigns.
What does it take to be successful in the hospitality industry?
Hard work, dedication, positive attitude and most importantly taking good care of our employees so they can in return take good care of our guests.
What challenges are you looking for in this general manager’s role?
Being able to place this property at the top of the rankings despite the local competition and the regional issues.
What strategies would you apply to ensure guests have a good experience at your hotel?
This will come through employee dedication, and the will to always please our guests. Proper training and dedicated team members are needed to achieve the best service from the first welcome at the door until the guest leaves your property.
What advice would you offer to those who aspire to become a GM in the hotel industry someday?
Do yourself a favour, don’t get married too early rather, start doing whatever you want and go wherever you want to fulfil your dream.
In order to gain experience, often it is required to work for longer hours, a hotel is open 365 days a year on a 24-hour basis. They have to be a ‘people person’, being able to manage employees and guests at the same time. Most importantly is to have the right attitude and to love their job.
Golden Tulip Doha Hotel brings a new international luxurious hospitality experience to the city with 193 spacious rooms, suites and apartments, two restaurants, lobby café, juice bar at the swimming pool area, executive lounge, three meeting rooms, state-of-the-art health club including spa, steam, sauna, jacuzzi and gym; and an outdoor pool located on the rooftop offering a panoramic view of Doha Corniche, as well as a business centre and access to high-speed internet.
For reservations call 4419 8888 / 8839.
More about Golden Tulip Doha Hotel here.