Hamad International Airport (HIA) is elevating the airport experience of travellers with the introduction of innovative digital wayfinding. Accessible via QR Codes, these digital guides provide easy-to-use wayfinding solutions through different digital touchpoints conveniently located across the airport’s expansive terminal.

Whether trying to navigate from the ORCHARD to LampBear or wanting to try one of the many dining or retail experiences at the airport or finding a departure gate, passengers will experience frictionless wayfinding.

Hamad International Airport

The QR Codes are available across the airport through Flight Information Display Screens, Passenger Digital Assistance Kiosks and other key touchpoints. The new digital solution is compatible with all mobile devices and passengers can seamlessly connect to HIA’s next-generation Wi-Fi to use the service.

According to HIA Senior Vice President of Technology and Innovation Suhail Kadri, said they are constantly reviewing and evaluating the multiple digital touchpoints for passengers to ensure they meet their requirements.

By investing and utilising the latest innovative technological solutions and listening to global passenger requirements at our airport, we will continue to set and exceed industry standards.

Digital Concierges located at the ORCHARD include information about retail and F&B offering, flight information, relaxation and rejuvenation options and attractions at the airport. Travellers can scan the QR code to navigate to their chosen point of interest on their mobile.

HIA also introduced the Passenger Digital Assistance Kiosks which are located at the North Plaza of the airport, and around the iconic LampBear to further enhance passenger experience.

As part of the airport’s digital transformation strategy, HIA is constantly investing in the latest technology and innovative solutions that will optimise operations and provide a seamless and enhanced airport journey for passengers. Since it started operations in 2014, it has remained steadfast towards introducing and creating an unparalleled airport experience for travellers and commercial partners.


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