COVID-19 has us all worried – especially about visiting or staying at hotels.

All of the hotels in Qatar have your safety in mind, and you can be assured they are doing their utmost by following the instructions of the government and health organisations.

Here’s how some of Qatar’s leading hotels are doing to ensure your safety:

Centara West Bay

Centara West Bay Residences & Suites Doha continues to closely monitor the coronavirus situation around the clock. They are also working closely with the Ministry of Public Health to stay abreast of important developments and necessary precautions to ensure the hotel is secure and protected from the recent outbreak.

All of the hotel’s employees have received training in coronavirus prevention and based on guidelines issued by the World Health Organisation (WHO) as well as recommended the Ministry of Public Health.

Centara West Bay acted immediately in preparing a range of safety measures throughout the hotel property including:

  • Installed hand sanitising stations for guest convenience at all hotel entrances, reception desk, public areas, public restrooms, parking levels, guest elevators and outlets
  • Every employee, visitor, supplier or outside company representative when entering/leaving the hotel is being temperature screened and must use hand sanitiser
  • Increased cleaning frequencies of all guest public areas such as toilets, elevators, handrails and door handles, as well as sanitising of other outlets such as kitchen, front desk, food and beverage outlets including in-room dining service and hotel guest vehicles
  • Bellboys, security and valet are trained to provide sanitiser to all guests and themselves use sanitiser minimum every 30 minutes
  • Notices in public areas to inform guests about the current situation and protective measures they can take
  • VDO is screened on all hotel screens in elevators, public areas and in-room TV system and shared on external media showcasing measures in place to encourage greater awareness
  • All guests are monitored for signs and symptoms upon check-in
  • The hotel provides private transportation for each employee to avoid using public transportation including taxi/Uber
  • Several third-party service companies have been relocated to hotel employee accommodation for added control procedures
  • VDO safety in all outlets, public spaces for internal and external media

In terms of business aspects:

  • F&B Promotion: Promoting to in-house guests a new menu tailored for families to support dining service with family sharing platters, and in-room ‘Happy Hour’ at reduced rates to support guests
  • Additional delivery and takeaway service: Takeaway deals partnered with food apps including Entertainer, Mybook, Urbanpoint and hotel delivery service within West Bay
  • Delivery food hygiene VDO to show their food preparing process from the kitchen delivery to the guest room and doorstep

The hotel promotes ‘hygiene trust’ within the hotel for their guests and employees to feel comfortable while staying and working there due to the hygiene processes the hotel has implemented and communicated; this has resulted in a sustainable occupancy result.

Dusit Doha Hotel

Besides briefing and training the employees about the virus and closely monitoring their health with daily temperature checks, Dusit Doha Hotel ensures that its hotel staff are wearing face masks and regularly using hand sanitisers. The hotel has also increased regular disinfection of guest room facilities and public areas, including areas of frequent contact such as tables, doorknobs/handles, telephones, remote controls, air conditioning control units, and electrical devices. Public restrooms and elevators are being disinfected every 30 minutes.

  • Hygienic hand sanitisers have been placed in key public areas throughout the property, such as the front desk counter and the elevator lobby from all entrances
  • Antibacterial soap can be found in all public restrooms
  • A non-contact thermometer is also available upon request, should you wish to check your temperature

They have extended in-room dining special discounts so you can enjoy your favourite dishes from Taste and Benjarong, and refrain from leaving your home or dealing with third-party delivery services, and introduced takeaway menus available 24/7 for all their guests.

In the unlikely event that you feel unwell during your stay, please alert reception, or the nearest member of staff to deliver the timely and professional care you need.

Kempinski Hotels

High quality and sophisticated service combined with authenticity and personal care is one of the highest maxims of Kempinski Hotels. To provide the most outstanding level of service and guest comfort even during and after the current situation, the international luxury hotel group with European roots has launched the Kempinski White Glove Service.

Enhanced cleaning plans are provided by hygiene products supplier Diversey through wall charts and online guidelines to visualise step-by-step the flow of disinfection and cleaning of all hotel areas. Sanitising stations will be spread throughout each hotel, key cards will be disinfected before and after usage, cloth towels in public toilets replaced by one-time-usage disposable towels, and professional air purifiers will provide clean and fresh air.

Procedures are of course not restricted to guest services, but also apply to the back of the house areas such as the employee restaurant. To limit the number of employees having their breaks at the same time, service hours of the canteen, for example, will be extended, some tables and chairs will be blocked to grant space, and boxed meals can be offered as an alternative to be consumed at office desks.

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Mandarin Oriental, Doha

In anticipation, the hotel has implemented the group-wide ‘We Care’ programme with health and safety practices and precautionary measures designed to uphold its commitment towards the comfort, safety and health of its guests and colleagues.

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Marriott International

Cleanliness Changes

Over the next few months, when guests are in hotels within the Marriott portfolio, they will notice a number of additions to the cleaning regimen designed to set an even higher standard of cleanliness for the hotels. Specific areas of focus include:

  • Surface Areas: COVID-19 has raised awareness about the importance of high-touch surface cleanliness. In public spaces, the company has added to its already rigorous cleaning protocols, requiring that surfaces are thoroughly treated with hospital-grade disinfectants and that this cleaning is done with increased frequency. In guest rooms, the company has likewise added to its rigorous protocols, requiring that all surfaces are thoroughly cleaned with hospital-grade disinfectants. Marriott will also be placing disinfecting wipes in each room for guests’ personal use.
  • Guest Contact: The CDC and WHO warn about direct, person-to-person contact as the primary way COVID-19 is spread. To help alleviate the risk of transmission this way, the company will be using signage in its lobbies to remind guests to maintain social distancing protocols and removing or rearranging furniture to allow more space for distancing. Marriott is also evaluating adding partitions at front desks to provide an extra level of precaution for guests and associates and is working with supply chain partners to make masks and gloves available to associates. The company is installing more hand sanitising stations at the entrances to its hotels, near the front desk, elevator banks and fitness and meeting spaces. In addition, in over 3,200 of Marriott’s hotels, guests can choose to use their phones to check-in, access their rooms, make special requests and order room service that will be specially packaged and delivered right to the door without contact.
  • Food Safety: Marriott’s food safety programme includes enhanced sanitation guidelines and training videos for all operational associates that include hygiene and disinfecting practices. At Marriott, all food handlers and supervisors are trained on safe food preparation and service practices. Marriott’s food and beverage operations are required to conduct self-inspection using the company’s food safety standards as guidelines, and compliance is validated by independent audits. In addition, the company is modifying its operational practices for in-room dining and designing new approaches to buffets. 

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Radisson Blu Hotel, Doha

Radisson Blu Hotel, Doha is taking the necessary measures to ensure your safety. Firstly, of course, they are following all the recommendations issued by the Ministry of Public Health regarding the coronavirus, as well as personal protective measures from WHO and the Center for Disease Control and Prevention in the US. This entails frequently cleaning hands with an alcohol-based hand rub or soap and water, avoiding physical contact, and maintaining a social distance – staff are to be at least one metre away from another person.

The hotel has installed hand sanitisers around various points of the property – at the entrances, at each reception desk, bar, restaurant, banqueting and meeting space, the business centre, the fitness centre, and at loading bays. You’ll see the valets sanitising their hands after handling luggage, and doormen wearing rubber gloves.

Guest rooms will also have bathrooms sterilised, along with surfaces and other amenities. Room attendants will be spending longer in each room to ensure thorough cleaning, and have been provided with hairnets, masks and gloves.

In the event of a suspected case in the hotel, there are comprehensive guidelines regarding notifying the authorities and the immediate actions to be taken.

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