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Awards & Recognition

HIA Voted Sixth Best Airport in the World

Hamad International Airport (HIA) was ranked Sixth Best Airport in the World by the 2017 Skytrax World Airport Awards, moving up four places from last year. At the ceremony that took place during the Passenger Terminal EXPO in Amsterdam, HIA was also awarded the ‘Best Airport in the Middle East’ for the third consecutive year and ‘Best Staff Service in the Middle East’ for second consecutive year.

Qatar Airways Group Chief Executive, Akbar Al Baker said he was delighted and congratulated HIA on being ranked the Sixth Best Airport in the World by Skytrax.

This ranking is testament to HIA’s continued commitment to delivering the highest standard of service to our passengers, and to exceeding their expectations on every level. It is even more notable to earn these prestigious awards as we significantly grow the number of passengers served at HIA year on year, to 37 million in 2016.’

Engr Badr Mohammed Al Meer, Hamad International Airport Chief Operating Officer said it was a great honour to be voted by passengers among the top airports in the world. He said that the award is a result of HIA’s strategic investment in understanding passengers and living up to their expectations.

Skytrax CEO Edward Plaisted commended Hamad International Airport’s latest award. He said that for an airport that is less than three years old, this is truly a great achievement and underlines the excellent service and facilities that HIA provides to customers.

The World Airport Awards are the most prestigious accolades for the airport industry, voted by customers in the largest annual global airport customer satisfaction survey. The survey and awards process is totally independent and free of any airport influence or interference in final results. The World Airport Awards are based on 12.85 million customer nominations across 110 nationalities of air travellers, and include 410 airports worldwide. The survey evaluates customer satisfaction across 39 key performance indicators for airport service and product – from check-in, arrivals, transfers, shopping, security and immigration, through to departure at the gate.

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