Hamad International Airport (HIA) is proud to be one of the first airports in the world to be awarded ISO 22301:2012 Business Continuity Management System Certification by British Standards Institution (BSI).

The certification is a testament to HIA’s commitment to operational excellence and resilience, in the face of an unprecedented crisis like COVID-19.

On receiving the certification, HIA Chief Operation Officer, Engineer Badr Mohammed Al Meer said they are honoured to be recognised for their commitment to provide exceptional and consistently high-quality services to passengers and stakeholders, at a time of the world’s gravest pandemic.

The certification reflects our capability in responding efficiently in the event of business interruption, while maintaining HIA’s position as a leading airport in the world.

ISO certifications are an international benchmark that highlight strong Business Continuity Management System parameters to deal with disruptive incidents, in order to continue operating essential functions. It is one of the most rigorous and well-regarded standards in the world and ISO 22301:2012 standard specifies the requirements for a management system to reduce the likelihood of disruptions, ensuring that a business recovers from disruptive incidents.

The scope of the certification covers essential departments of HIA namely Strategy and Commercial Development Facilities Management, Human Resources, Airport Operations, Information Technology, Security, Marketing and Communications.

Pietro FOSCHI, Group Director Assurance Services at BSI, congratulated HIA for achieving the ISO 22301:2012 certification for Business Continuity Management. He said that during the BSI audit, they found that HIA is well prepared with a robust business continuity plan, developed to maintain critical operations at an acceptable level of service to customers, in the event of any major disruption to usual working practices.

HIA demonstrated the ability to keep critical operations up and running during times of crises. The adoption and certification to this good practice standard embraced by its management team is another element contributing to the resilience of this critical infrastructure.

Ioannis Metsovitis, Senior Vice President for Operations further added that HIA has always been at the forefront of development and crisis preparedness. Before the onset of the global crisis, HIA planned and executed pandemic scenarios as part of its business continuity programme. This was done to ensure operations continue as effectively and efficiently in case of an unexpected business disruption.

We are especially pleased to receive the ISO certification during this time, as it recognises the efforts of HIA’s  team and motivates us to achieve greater feats in the future.

HIA has also been prioritising its services to the world, such as repatriation flights to ensure passengers reach home safely and essential medical supplies are continuously supplied, both locally and internationally.

HIA is amongst the first airports in the world from the Skytrax top five best airport category to achieve ISO 22301:2012 certification from BSI. It is also the first airport to receive the ISO 55001-2014 Asset Management System and ISO/IEC 20000-1 Information Technology Service Continuity Management System from BSI.

For updates and more information about HIA, visit dohahamadairport.com