As official sponsor of the event, HIA invites the public to experience paperless airport travel for the first time in Qatar

Hamad International Airport (HIA) has announced its participation to the much-anticipated Qatar IT Conference and Exhibition 2019 (QITCOM) as an official sponsor of the biannual event.

In line with QITCOM’s theme this year, ‘Safe, Smart Cities’, the five-star airport plans to demonstrate the second phase of its Smart Airport technology by inviting the public to experience paperless airport travel first-hand for the first-time in Qatar at its exhibition booth. During the event, HIA will also demonstrate the exciting use of robotics for passenger facilitation. The event is set to take place on 29 October until 1 November at Qatar National Convention Centre (QNCC).

Smart Airport

The airport is showcasing its breakthrough Smart Airport technology by displaying its five self-service touchpoints: self-check-in, self-bag-drop, pre-immigration, airport wayfinding touch screen, and self-boarding, all of which are biometric enabled. HIA’s exciting major digital transformation of the passenger journey, through facial biometric recognition across all five key passenger touchpoints attests that HIA is truly the airport of the future, whilst committing to ensure operational excellence.

HIA’s second phase of the Smart Airport technology, currently under trial, is a central piece of the airport’s digital strategy and combines passengers’ flight, passport and facial biometric information in a single electronic record at the self-check-in kiosk or mobile app. Subsequently, only the passenger’s face is required for verification at the self-service bag-drop, automated security gate, and the automated boarding gate. This promotes a paperless travel for passengers without the need to present passports and boarding passes, making the experience fast and seamless.

Speaking on HIA’s participation at QITCOM 2019, Engineer Badr Mohammed Al Meer, Chief Operating Officer at HIA said they are excited to be participating at QITCOM 2019. He said that the event is a fantastic platform for knowledge-sharing between sectors in Qatar, and a great opportunity for HIA to showcase its continued investment in cutting-edge smart technologies.

As well as demonstrating for the first time the five Smart Airport self-service touchpoints at HIA’s booth, HIA will also show to the public the exciting use of robotics for passenger facilitation and ensure a faster journey and enjoyable travel experience.’

Biometric Identity Management is also a vital piece of HIA’s digital strategy, functioning to serve the terminal’s strategic priorities such as  improving customer experience, terminal capacity and security. Knowledge of exactly where the passengers are in their journey at the airport will also aim to help further improve the renowned on-time departure performance at HIA and champion its Smart Airport programme as a leading global transformation in airports.

The successful completion of the first major phase of HIA’s Smart Airport programme has proven to be extremely popular, with up to 40% of  Qatar Airways passengers preferring to self-check-in and a further 20% opting for self-bag-drop. The swift process vastly improves customer experience and allows more passengers to be managed without physical expansion of the check-in facilities. It also empowers HIA passengers by offering them total control of their journey from arrival to departure.

HIA’s continued efforts and investment in cutting-edge technology through the Smart Airport programme has been recognised with awards and accolades. The airport ranked as World’s 4th Best Airport by SKYTRAX in 2019 and was named the Best Airport for Passenger Experience for the second consecutive year in a study by AirHelp. It also ranked 2nd best airport in the world for On-Time Performance (OTP) in OAG’s Punctuality League report and winner of the Service Delivery Measurement in Smart Transport Solution of the Year category at Qatar IT Business Awards 2018. These awards recognise HIA’s commitment to the highest environmental standards and responsible business practices as well as innovative facilities, five-star customer service, and state-of-the-art terminal.

To learn more about the Smart Airport programme at HIA, visit


QITCOM 2019 is the largest Information and Communication Technology showcase and event in Qatar. Featuring over 90 speakers, 300 technology exhibitors, 100 start-ups and 300 innovators and entrepreneurs, QITCOM 2019 will be a one-stop-shop for participants to showcase disruptive smart technologies and exchange next-generation knowledge.

For more information about the event, visit their website at  

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