The Ambulance Service of Hamad Medical Corporation (HMC) recorded more than 1.2 million patient encounters via their electronic patient clinical record (EPCR), helping advance the quality of care the service provides to patients.

HMCLaunched in 2016, the EPCR improves the way in which patient information is communicated between clinical teams. The system enables clinical information about patient condition, to be sent through by paramedics to the hospital receiving team while the patient is still being transported in the ambulance. Then, on arrival at the hospital, the receiving nurse is able to scan the barcode on the electronic patient clinical record and the patient’s data is automatically added to the Clinical Information System.

According to Rashid Andaila, Senior Manager of Communication Technologies at the HMC Ambulance Service, the introduction of the EPCR has enabled them to improve the standard of care they deliver to patients. He said that the end result of the new technology is a more efficient and effective service for patients.

The EPCR collects a wide range of data including patient demographic information, patient assessment information, care management details, hand over information and case details including locations and timings.

The EPCR also provides ambulance crews with reminders about clinical practice guidelines as well as medicine formulary and standard operating procedures. Staff are also provided with standardised data, which can be viewed in many formats including algorithms, visual aids and clinical scorings. This improves staff compliance to clinical practice guidelines.

Demand for Ambulance Service has increased steadily in recent years, with more patients benefiting from the new system.

In 2019, the Ambulance Service responded to more than 350,000 calls, a 30% increase in activity since 2017.

The introduction of the EPCR has played an important role in helping the Ambulance Service deliver high-quality emergency care to increasing numbers of patients. The system helped improve efficiency, safety and the overall quality of care, says Ali Darwish, Assistant Executive Director of the HMC Ambulance Service.

HMCOur ability to build a robust research infrastructure, through the creation of high-quality data, has also been boosted by the EPCR. This has resulted in better interrogation and reporting of statistics to identify areas for service improvement, training needs and patient outcomes. (quote)

For more information about the HMC Ambulance Service, visit