Qatar General Electricity and Water Corporation (Kahramaa) is launching a smart payment solution where customers will be able to enjoy an easier and faster way of paying their monthly bills via a Direct Debit Service. The new service is in collaboration with the Commercial Bank of Qatar (CBQ).  

To benefit from this facilitated service, customers will have to authorise Kahramaa to deduct due amounts directly from their bank accounts monthly. There will be no need for any further steps. CBQ will carry out all the necessary coordination with Kahramaa to finalise the authorisation and put the monthly debiting process into effect. The service will facilitate and provide a convenient method of payment for customers and will also facilitate fees collection and financial settlement processes for Kahramaa.

Streamlined processes, improved customer service

According to Kahramaa Director of Financial Affairs and Customer Services, Jaber Hamad Al-Nabit, the new service is part of Kahramaa’s continued efforts to improve customer services and streamline payment processes through advanced electronic tools.

He said that such a step reflects their firm belief in the importance of joint action and cooperation, to provide support to all sectors in Qatar. He added that Kahramaa spares no effort to enhance institutional competence to achieve global leadership in line with Qatar National Vision 2030.

CBQ Executive General Manager and Head of Wholesale Banking Raju Buddhiraju said the service is in line with their strategy to provide smart digital banking solutions for customers.

CBQ Senior AGM Khalifa Al-Rayes added that they are pleased to launch the Direct Debit Service in collaboration with Kahramaa. He said that the smart, innovative and completely digital service reflects their continuous support for Qatar’s vision of a paperless future.

Taking this into consideration, CBQ realises the important role it plays in delivering products and services that can help make a substantial difference in our shared quest to achieve sustainability.

Direct Debit Service is available for CBQ clients and for clients of other banks in Qatar.

To enrol in the service, sign up online at Print your application form and submit it in drop boxes placed in different CBQ branches. CBQ clients can also enrol directly via the CBQ app.  

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