The Qatar General Electricity and Water Corporation (Kahramaa) recently opened a new customer services centre in the Industrial Area, to cater to the needs of companies and bulk customers.

Kahramaa president Engineer Essa bin Hilal al-Kuwari inaugurated the centre.

Kahramaa 1

In a statement, Kahramaa said that the opening of the branch is in direct response to the growing demand for electricity and water services from companies and bulk customers. The move also aligns with the company’s overall strategy of enhancing customer service operations and providing the highest standards of quality and reliability.

The newly-inaugurated centre is equipped with smart and automated solutions, specifically tailored to meet the requirements and conditions of corporate services, particularly the huge service demands.

The statement also said that the establishment of the branch for this particular client segment would significantly enhance service efficiency and expedite the processing of specialised transactions while ensuring seamless business operations. Kahramaa remains committed to staying updated with the latest global advancements in the customer services sector while aiming to continuously improve its service delivery and effectiveness.

Significant milestone

According to Engineer al-Kuwari, the opening of the new customer service centre signifies a crucial milestone in elevating the quality of services provided to this specific customer segment. While highlighting Kahramaa’s unwavering commitment to its customer-centric strategies, he said that the new centre represents a step towards raising the level of services for this category of customers.

Kahramaa works according to strategies, to put customers and their needs at the centre of planning operations.

We are dedicated to providing the necessary infrastructure and services to offer this segment the best possible support, enabling them to play a pivotal role in bolstering the significant economic and business growth that Qatar is currently witnessing.

Smart services

The new centre extends its services to encompass all development and investment companies’ applications with comprehensive support for their needs. It also caters to certified contractors with multiple requests for review, enabling them to leverage the smart solutions and services offered by Kahramaa.

This seamless integration with smart services empowers businesses to expedite and streamline the processing of their demands.


The new centre features a modern reception hall equipped with service desks and smart service screens and dedicated tools for support and training to Kahramaa staff. In order to ensure a smooth process, contractors and authorised personnel are required to present identification cards.

The new branch is open for receiving and processing applications from Sun to Thu, 7:30 am to 12 pm.

Check out Marhaba’s FREE e-Guides for everything you need to know about Qatar.