Mashreq Qatar, the leading financial institution in the Middle East & North Africa, has opened its branch & Head Office at Doha’s C-Ring Road.
Mashreq’s E-Cube retail concept offers customers smart banking services using interactive electronic devices. The inauguration was done by Mariam Al Muhannadi, Branch Manager, in the presence of prominent Qatari customers and senior management of Mashreq. Head of Retail Banking, Niranjan Mendonca, said:
For the first time in Qatar, our award winning E-Cube branch is providing customers with new age banking. We continue to explore new ways to delight our customers with innovative banking solutions coupled with an atmosphere that provides the latest technology to keep our customers engaged. In addition to regular branch transactions, customers can use the e-kiosk to have a video chat with a customer service representative, 24×7. This is also our first disabled-friendly branch location, with a dedicated wheelchair access ramp and suitably configured ATMs and electronic interfaces.’
Upon entering the branch, customers are greeted by a 75” exterior attractor screen, which they can physically interact with using motion detection technology to explore Mashreq’s wide range of products & services using.
The E-Cube branch is also environmentally friendly offering customers a paperless processing experience – they will no longer have to fill out forms to conduct day to day branch banking transactions. Dedicated Mashreq Gold and Business Banking Relationship Managers are also available in the branch.
Mashreq is the leading provider of financial services in the Middle East & North Africa and has offices New York, London, Hong Kong and across the world. Mashreq Qatar has been offering a full suite of financial solutions for personal banking, corporate banking and SMEs for over 40 years. Mashreq remains the only bank in Qatar to offer its customers unique benefits like Qatar’s largest card discount programme, the Majestic bundle offering free gifts worth thousands of rials, the Salaam Loyalty Program that lets customers earn points not just on card spend but across their banking relationship, the Platinum Elite credit card offering a wide range of free services including access to the VIP Oryx Lounge at Hamad International Airport (HIA), AAA roadside assistance, discount vouchers worth QAR5,000 and much more. Mashreq Qatar has established Mashreq Learning Systems Centre of Excellence, which provides employees with top class training to help improve the skill-set of bankers in Qatar. Mashreq also has a particular focus on recruiting, training, developing and retaining Qatari employees.
The new Mashreq location is also the bank’s new Head Office and will be housing the retail banking team, business banking, corporate banking team and the Country Head Office. The branch offers the same working hours, offering services during the morning, evening and even on weekends: Weekdays (Sunday to Thursday) from 7:30 am to 1 pm. Evenings (Sunday to Thursday) from 6 pm to 8:30 pm. Saturdays from 8 am to 12:30 pm.