Mashreq Qatar, the leading financial institution in the Middle East & North Africa, has been presented with the biggest categories at the Global Banking & Finance Review Awards 2015. Mashreq Qatar was awarded for its innovation and achievements and was announced Best Corporate Bank Qatar 2015, Best Retail Bank Qatar 2015 and Best Customer Service Bank Qatar 2015. These prestigious awards are a testament to the Bank’s unparalleled focus in delivering world class customer experiences, driven by a continuous passion for innovation in Qatar.
Since its inception in 2011, Global Banking & Finance Review Awards reflect the innovation, achievement, strategy, progressive and inspirational changes taking place within the Global Financial community.
Henk Jan Hoogendoorn, Mashreq’s Country Head, Qatar said:
Innovative solutions are at the center of what we do to make our customers’ banking easier. Our aim is to provide simple, effective, relevant and customized retail banking solutions as we strive to provide the best possible standards in customer service. We are delighted that our efforts have been recognized by Global Banking & Finance Review Awards.’
‘The Corporate Banking Group at Mashreq has been raising the benchmark in leading syndications, financing large and critical infrastructure and growth projects across the region.’
Mashreq Bank has been established in Qatar for more than 43 years and offers its customers the best of both worlds, delivering the highest levels of service to customers in both domestic as well as international markets.
Innovation has played an important role in the Bank’s development with Mashreq opening Qatar’s first technology enabled branch using the E Cube retail concept offering customers smart banking services with interactive electronic devices. In addition to regular branch transactions customers have the opportunity to use an e-kiosk to have a video chat with a customer service representative, 24×7; disabled friendly features such as wheelchair access and suitably configured ATMs and electronic interfaces have also been introduced as well as environmentally friendly options such as a paperless processing experience avoiding the need to fill out physical forms. These innovations are setting new industry standards across the markets and serve to the benefit of all customers.