MG, the British-born automotive brand, is enhancing its position as one of the best customer care company offering new car buyers across the Middle East the region’s best new car manufacturer warranty.
All models in the brand’s extensive line-up, whether petrol or electric, enjoy an industry-leading six years or 200,000-km* manufacturer warranty.
Auto Class Cars, the authorised general distributor of MG cars in Qatar, continues the MG policy, granting the six-year manufacturer warranty on all MG vehicles, and giving customers the utmost care and support that exceeds their expectations.
Best After-Sales Care
MG understands that buyers crave the peace of mind that comes with owning a reliable car, one that requires minimal after-sales care. The best-in-region six years or 200,000-km* warranty (whichever comes first) demonstrates the confidence that the brand has in its products. The warranty is available on all models, including the Middle East’s 2020 Car of the Year and Best Sub-Compact Sedan – the MG HS and MG5, respectively, as well as the MG RX8 seven-seater SUV.
Customers who wish to purchase the brand’s first all-electric model, the MG ZS EV, will also benefit from the ‘Battery and Drive Unit’ specific warranty. Under this warranty, the drive motor, power electronic box and vehicle control unit, are covered for six years or 200,000-km*, while the high-voltage battery pack enjoys an even more impressive eight years or 200,000-km* warranty.
Under the warranty, owners are guaranteed the repair, replacement or adjustment, FREE of charge, by MG distributors, of any part which fails during the warranty period due to manufacturing or material defect.
This confidence extends to the demands placed on the car by the tough GCC climate – an industry-leading anti-perforation warranty of six years or 200,000-km* is also included. Customers can have their vehicles inspected annually and repaired free of any charge for any damage on the bodywork caused by corrosion or perforation. The MG warranty is also transferable, which means a change of ownership will not affect the MG warranty.
Genuine Spare Parts
MG is committed to providing customers with the best possible after-sales service, supported by its 8,000-square-metre state-of-the-art warehouse facility in Dubai’s Jebel Ali Free Zone. Now operating at a spare parts supply rate of 94%, this dedicated Parts Distribution Centre ensures rapid turnaround times when it comes to servicing customers across the region, including countries in the GCC, Lebanon, Iraq and Jordan. MG also works with industry-leading European parts suppliers such as Delphi, Continental, Michelin, TRW, Bosch, Beru, Hella, Valeo and Sandan.
According to MG Middle East Managing Director Tom Lee, they work closely with distributors to offer exceptional after-sales service and rapid access to original/genuine spare parts. He said that MG is committed to ensuring the highest levels of customer satisfaction, and with their comprehensive warranty, he said that they can deliver a hassle-free service experience for all customers who place their trust in the brand for maintaining their cars. This is reinforced by their special ‘door to door’ pick-up and drop-off service.
MG has a network of 30 dedicated retail sites and 29 service centres across the Middle East, each one delivering the highest standards of customer service. All MG employees go through rigorous training, specifically tailored to equip them with skills to better serve all MG customers across the region.
For updates and more information about MG cars available in Qatar, visit mg-qa.com.
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