In light of the rapidly evolving COVID-19 pandemic, the Ministry of Public Health (MoPH) has activated a set of remote access channels to healthcare services at the Primary Health Care Corporation (PHCC) and Hamad Medical Corporation (HMC).
The initiative is in collaboration with TASMU Smart Qatar, the Ministry of Transport and Communications (MOTC), Hukoomi and Qatar Post, along with other digital solution providers.
The new virtual healthcare services have been developed to ensure the safety of everyone, allowing patients to schedule an appointment through the 16000 hotline number and have a virtual consultation with their healthcare provider, receive medical advice and get their medicine delivered to their doorstep. However, please note that 16000 will continue to provide a 24/7 call centre service for all enquiries in relation to COVID-19.
How does virtual consultation work?
Patients requiring PHCC services can dial 16000 and choose the PHCC option; they will then be routed to a PHCC Community Call Center offering remote telephone and video consultations for patients requiring both routine and priority care.
COMMUNITY CALL CENTRE
Available seven days a week / 7 am – 11 pm
Clients accessing this service can expect a video or telephone consultation with a physician that will provide them with advice, diagnosis and offer prescriptions. The service will also assess patients with routine conditions and provide guidance.
URGENT CONSULTATION SERVICES
Available to all registered PHCC and HMC patients with Health Cards
Which all health specialities are included in online consultation?
Patients with non-life threatening conditions will be able to speak to a specialist physician over the phone. Patients calling through 16000 will be routed to an HMC coordinator who will triage their case before transferring them to a specialist. This service will cover 11 specialties for urgent care needs only – urology, cardiology, orthopaedics, general medicine, general surgery, dermatology, ENT, OBGYN, dental and paediatrics. The specialists will also be able to check and book/rebook appointments if needed.
What will happen to scheduled vaccination appointments for babies?
Scheduled and new appointments will continue as normal. Arrangements are made at the Wellbaby Clinics – separate entrance for pregnant women and babies, fast assessment and delivery of medicines.
Any special option for elderly?
The HMC Department of Geriatrics also launched a virtual clinic for elderly patients to receive consultations in the comfort of their own home. This service was launched to protect elderly residents in Qatar who have been advised by MOPH to stay home.
How to apply for sick leave?
Patients given care through video or telephone consultation by their healthcare provider who require a sick leave certificate will be issued the certificate electronically through the e-Jaza system. The patient can download the certificate available on the MOPH website using their QID/HC Number. You can check it here
How can I get the medicines?
HMC and PHCC are working in partnership with Q-Post to have medications delivered to your home, to ensure you receive your required medications without having to personally go to the health centres or clinics. This started with a segment of patients on 25 March and be will rolled out in phases to the rest of the population accordingly.
Call centres Nesmaak (16060) and Hayak (107) will remain as is for routine calls but will have the capability to route calls that require urgent attention to 16000. The second phase of the remote access to the new healthcare mechanism is to provide access via a chatbot through MOPH, PHCC or Hukoomi websites.
Enhancing remote access to healthcare at this time will help curb the rapid spread of COVID-19. MOPH, MOTC, and TASMU in collaboration with key stakeholders will continue providing quality medical care to the people of Qatar in a timely and accurate manner.
Can I visit patients?
New restrictions are now imposed regarding visiting the facilities and hospitals of HMC, where it is currently totally prohibited to visit Hazm Mebaireek General Hospital , Mesaieed Hospital, the Cuban Hospital, all facilities of the Enaya Specialised Care Center, and all that have been classified as treatment facilities for Covid 19 patients.
As for the other facilities of HMC, they will be available for visitors from noon-8 pm, with one visitor allowed per visit for a maximum period of 15 minutes.
Most of the private clinics are now offering online consultation, in addition to delivering medicines to your doorstep. Contact respective private clinic for more information.