Mowasalat (Karwa) has entered into a partnership with Microsoft to accelerate its digital transformation programme and create safe, personalised experiences for passengers.

Formalised in a Memorandum of Understanding (MOU), the partnership will include workshops to drive the delivery of innovative new solutions for the nation’s transportation industry.

Deliverables will include roadmaps for the implementation of Microsoft technologies. Current plans include the development of the concept of Mobility-as-a-Service and the delivery of Microsoft Power BI dashboards and Power Apps agile development.

Mowasalat (Karwa) Signs Deal with Microsoft 2

The agreement was signed by Ahmed Abdulrahman al Muftah, Chief Administrative Officer of Mowasalat (Karwa) and by Microsoft Qatar Country Manager Lana Khalaf.

Improving operations management

Mowasalat (Karwa) will work with Microsoft to design and build a journey planner to enhance rider experience; while Microsoft will train Mowasalat (Karwa) employees in key areas in Microsoft technology. Microsoft will also instruct Mowasalat (Karwa) staff on how to leverage the Shifts and Scheduling app in Microsoft Teams, for the enhancement of their operations management.

As a trusted cloud solutions company, Microsoft is the ideal partner in the establishment of a digital enterprise, according to Mowasalat (Karwa) Chief Executive Officer Fahad Saad Al Qahtani.

Our goal is to put Qatar on the world map as a hub of innovation in the transport services sector. Together we shall design training programmes that will help bridge the gap between technology companies and transportation entities. We expect Microsoft’s partner ecosystem to play an important role in building agile and modern solutions for Mowasalat.

Al Muftah, meanwhile, said that Mowasalat (Karwa) is constantly looking for future-oriented concepts to keep them on top of the game.

Our focus lays not only on customer-related interfaces like our Bus and Taxi Apps but also on transforming our daily operations to optimise our processes. This has helped us to implement our customer-centric philosophy while reducing our environmental footprint. Ultimately, tech-based solutions will play an integral part in establishing a sustainable transportation legacy in the country.

Preparing for FIFA World Cup Qatar 2022™

In preparation for hosting the FIFA World Cup Qatar 2022™, Qatar is heavily investing in projects that will support the projected influx of tourists during the tournament. Areas of attention include sports, transportation, hospitality, and infrastructure.

Khalaf said that Mowasalat is amongst the major stakeholders in Qatar’s growth story, which is led by the Ministry of Transport and Communication.

We are excited to partner with the leading transport service provider in the country to enable its vision to gain world recognition with the trust and reputation of its brand.

She said it is their aim that these solutions be recognised as benchmarks in excellence among public services stakeholders around the world and replicated as gold standards.

Microsoft has established plans to deliver the intelligent and trusted Microsoft Cloud services from a new cloud data centre region in Qatar. This will enable customers and businesses to increase agility, enhance service latency and performance.

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