The aim of this new system is to ensure the most urgent cases are seen first, waiting times in clinics are reduced and that patients have protected time, and in most cases more time, with the specialist dentists.
HMC would like to remind our patients that the services provided by the Department of Dentistry are only for those patients needing specialist treatment such as orthodontics, periodontics, pedodontics and endodontics.
The Primary Health Care Corporation for primary dental services include extractions, fillings and other general services and in case of dental emergencies.
If a Primary Health Care dentist believes a patient needs to see a specialist then they will provide them with a referral to HMC. Then, instead of having to visit Rumailah Hospital or the OPD Annex to book an appointment, the HMC Patient Contact Center will call the patient to fix a time for their appointment. Patients who have the most urgent case will be seen first.
Maqsood Ibrahim Adam, Acting Chief Executive Officer of Rumailah Hospital said:
If a patient needs to see a dentist they should first visit their Primary Health Care Center where the dentist will conduct an assessment and either treat them or refer them to HMC if necessary.
All referrals in to HMC will be reviewed by a dentist and they will assign the earliest available appointments to the most urgent cases. The new fixed time appointment system will mean less waiting in the clinic, the most urgent cases being fast tracked and patients receiving more dedicated and protected time with their dentist.’
HMC are asking patients to keep to their fixed appointment time and that if any patient can’t make their appointment or has questions about their appointment, they can call the Patient Contact Center on 4439 5777.