Patients at Al Wakra Hospital (AWH) have started receiving personalised advice about managing their medications after discharge through a newly introduced Post Discharge Phone Follow-up (PDPF) initiative.
The aim of the PDPF initiative by AWH’s Pharmacy Department is to ensure patients take their prescribed medication correctly to further the delivery of compassionate and efficient care provided to them while on admission at the hospital.
AWH’s Assistant Director of Pharmacy, Dr Rasha Al Anany, said:
Under the PDPF initiative, discharged patients are provided with medication management advice via personalised phone calls. It provides pharmacists with the opportunity to reinforce discharge instructions, and identify, prevent and resolve different drug related issues such as medication compliance, adverse drug reactions, contraindications and drug interactions…the patient will be called three days post their discharge for a review of all prescribed and over-the-counter medications they are using. During the call, the pharmacist will reconcile each patient-reported medication with the medications’ list documented upon discharge. The patient will also receive individualized educational information such as medication administration, adherence and lifestyle modification in accordance to his/her prescriber.’
The new system will help in the early recognition of any medication-related side effects patients may experience.
Dr Al Anany said in case of any serious medical or disease management issues identified during these calls, the pharmacist will refer patients to relevant healthcare practitioner for further treatment.