Qatar Airways Group Chief Executive, HE Akbar Al Baker met with the Ambassador of the Federal Republic of Germany to the State of Qatar, HE Hans-Udo Muzel, who expressed his gratitude to the national carrier for flying thousands of Germans from all over Asia to their homes in Germany at this crucial time, in the face of challenges in the aviation industry posed by the global pandemic, flight cancellations and various airport closures.

While the government has restricted entry in Germany since 18 March 2020, the airline continues to operate the following flights for German nationals and their family members, as well as other nationals residing in Germany:

  • Triple Daily Service to Frankfurt (Airbus A350-900 and Boeing 777-300ER)
  • Daily service to Munich (Boeing 777-300ER)

HE Akbar Al Baker said they understand the need of everyone to reach home safely and be with their loved ones. Through their daily flights to more than 65 cities worldwide, the airline is sparing no effort to go the extra mile when it comes to taking passengers home.

We are continuing to work closely with embassies and governments around the world, and wherever possible we will reinstate or add more flights as needed.

German Ambassador to Qatar, HE Hans-Udo Muzel, said they are very grateful to Qatar Airways for the work they have done to repatriate German citizens. He personally thanked HE Akbar Al Baker for the support they have provided in making sure that flights from various destinations in Asia, to Frankfurt, Berlin and Munich have been operating so that families can be reunited.

Qatar Airways also recently launched a new commercial policy to allow all passengers the flexibility to alter travel plans up to three days prior to departure for flights booked till 30 September 2020. This flexibility enables passengers to change their travel plans free of charge by altering the dates of their booking or exchanging their ticket for a travel voucher valid for one year. The travel voucher will be equal to the value of their unutilised ticket – plus an additional 10%, excluding statutory taxes. This policy includes award flights.

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Highest Possible Hygiene Standards

As an airline, Qatar Airways maintains the highest possible hygiene standards, which include the regular disinfection of aircrafts, the use of cleaning products recommended by the International Air Transport Association (IATA) and the World Health Organization (WHO), and thermal screening of crew.

Qatar Airways aircraft features the most advanced air filtration systems, equipped with industrial-size HEPA filters that remove 99.97% of viral and bacterial contaminants from re-circulated air, providing the most effective protection against infection. All the airline’s onboard linen and blankets are washed, dried and pressed at microbial lethal temperatures, while its headsets are removed of ear foams and rigorously sanitised after each flight. These items are then sealed into individual packaging by staff wearing hygienic disposable gloves.

Qatar Aircraft Catering Company (QACC) was also the first organisation in the world to achieve ISO22000:2018 certification from Bureau Veritas with UKAS accreditation, confirming its Food Safety Management System meets the highest standards. All meal service utensils and cutlery are washed with detergents and rinsed with demineralised fresh water at temperatures that kill pathogenic bacteria. All sanitised equipment is handled by staff wearing hygienic disposable gloves, while cutlery is individually re-packed.

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