Qatar Airways has been awarded four awards at the recent Passenger Choice Awards™ by the Airline Passenger Experience Association (APEX). These awards include ‘Best Overall Airline: Middle East’; ‘Best Food and Beverage: Middle East’; ‘Best Cabin Service: Middle East’; and ‘Best Seat Comfort: Middle East’. These latest awards were presented during a ceremony at APEX Asia in Shanghai, where the airline also received a 2018 Five-Star APEX Official Airline rating.
Qatar Airways Group Chief Executive Akbar Al Baker said that as an airline, they constantly seek to improve the in-flight experience for all customers, no matter which class they are flying.
We want their experience with Qatar Airways to exceed all their expectations and to be truly better than anything they have experienced before. As such, we are particularly excited to receive these awards for food and beverage, cabin service and seat comfort, as they are based on customer feedback. We greatly value the opinion of all our passengers, and we will continue to push the boundaries of what flying can be, setting a new standard for the industry.’
The APEX awards come following a series of recent innovations to improve passenger experience – enhancements to the airline’s in-flight catering, with a new bespoke Pre-Select Dining service for its First and Business Class passengers, giving them even more choice and freedom to create a personalised à la carte dining experience every time they travel on long-haul flights from Doha. The airline also recently launched a premium global chauffeur service for passengers, offering door-to-door seamless transfers.
Qatar Airways last year launched its groundbreaking new Business Class seat, Qsuite, featuring the industry’s first-ever double bed available in Business Class, with privacy panels that stow away, allowing passengers in adjoining seats to create their own private room. Adjustable panels and movable TV monitors on the centre four seats allow colleagues, friends or families travelling together to transform their space into a private suite, giving them the option to work, dine and socialise together. These new features provide the ultimate customisable travel experience that enables passengers to create an environment that suits their own unique needs.
Qatar Airways enjoyed a record-breaking year in 2017, with the airline claiming more than 50 individual awards across multiple categories, demonstrating its continued commitment to exceeding passenger expectations with its innovative approach to product development and dedication to customer experience.