Qatar National Tourism Council (QNTC) initiated a large-scale project to refurbish a fleet of over 40 dhow boats, to improve amenities and activities for residents and visitors.

The dhow boat refurbishment project is part of a strategic initiative for improving Service Excellence across Qatar’s tourism sector. Taking place in three phases, the project will include the refurbishment of the dhows, modernisation of marinas and jetties, as well as health and safety training for crew members and captains.

Service Excellence programme

During the first phase of the project, the programme will see 40 licenced dhows restored and the onboard experience upgraded while the authentic traditional exterior of the dhows retained. Once complete, each dhow will be more environmentally friendly, with solar energy replacing diesel fuel and LED lights installed to improve efficiency. Dhows will also be equipped with amenities to maximise passenger safety and comfort.

QNTC Dhow Boats project 2

The dhow refurbishment project is part of a wider Service Excellence programme to improve the customer experience across all touchpoints, including infrastructure development. Through a host of initiatives, QNTC and its stakeholders across the public and private sectors will collaborate to create more products and improve services for residents and visitors, allowing everyone to better experience Qatar’s varied offerings.

QNTC Secretary-General and Qatar Airways Group Chief Executive, HE Akbar Al Baker, said that the refurbishment of the dhow boats is vital to providing visitors with the unique opportunity to experience an important part of Qatar’s heritage and culture.

While the dhows no longer serve as vessels to fish and dive for pearls, we look forward to them returning to the water for all to enjoy.

The subsequent phases of the restoration project will focus on improving facilities and training. The second phase will see the modernisation of marinas and jetties to improve the boarding experience with comfortable waiting rooms and new ticket offices. The third and final phase will provide full training and certification for the crews running the dhows.

The project is one of the many tourism development projects overseen by QNTC to build a sustainable tourism sector in Qatar. It will be completed by October 2021.

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