Travelling to or from Qatar requires one to take many things into consideration. All visitors to Qatar require a visa, and certain passengers are eligible for visas on arrival. When travelling from Qatar, some expatriate residents and visitors must have exit permits. For your own convenience and comfort, it’s best to confirm these requirements before starting your journey.
Qatar Airways is Qatar’s five-star airline and the state-owned flag carrier. The airline operates a hub-and-spoke network, flying to 156 international destinations across Africa, Asia, Europe, the Americas and Oceania from its base at Hamad International Airport (HIA), using a fleet of more than 200 aircraft. HIA is Qatar’s gateway to the world, and the home and hub of Qatar Airways. HIA has been ranked as the second-best airport in the world, along with winning titles for ‘World’s Best Airport Shopping’ and ‘Best Airport in the Middle East’ for the ninth time in a row at the Skytrax World Airport Awards 2023. HIA has also won the ‘Most Innovative Airport Initiative Award’ at the Future Travel Experience (FTE) Innovate Awards 2023.
*Though information is updated every issue, details can change. Check with the airline in advance or visit the HIA website, dohahamadairport.com, for up to date information. For details on visas, residence permits and entry requirements, see Day to Day Qatar in the Living in Qatar section or visit hukoomi.gov.qa and dohahamadairport.com
Citizens from 101 countries (see below) are eligible for visa-free entry into Qatar. They can also choose to apply for a pre-approved visa using the new online service. Nationals of 243 countries can apply via this online visa service, qatarvisaservice.com, visitqatar.qa.
Other visas include Hayya, business visit, an official visit and a work visa. Eligible individuals and Qatari companies may apply for these visas in advance of your visit. Visit the Ministry of Interior (MOI) or the Metrash2 website at moi.gov.qa or the e-Government Hukoomi website at hukoomi.gov.qa for details.
Citizens of the GCC, including Saudi Arabia, the UAE and Bahrain, can get a one month visa on arrival. Residents requiring a visa are subject to conditions, one being that the applicant’s profession is one of those approved by the MOI. The visa will only be issued if your Residence Permit (RP) is valid for at least six months and if your profession (as mentioned on your RP) appears on the approved list.
All expatriates living and working in Qatar must have a residence permit or a visit-to-work visa. Requirements can change, so it is always prudent to check with the Qatari Embassy or airline well in advance of your visit. See Day to Day Qatar in the Living in Qatar section for details on residence permits.
Visa-free entry (visas valid for 30 to 90 days)
• Andorra • Argentina • Australia • Austria • Azerbaijan • Bahamas • Belarus • Belgium • Bolivia • Brazil • Brunei • Bulgaria • Canada • Chile • China • Colombia • Costa Rica • Croatia • Cuba • Cyprus • Czech Republic • Denmark • Ecuador • Estonia • Finland • France • French Guiana • Germany • Georgia • Greece • Guyana • Hong Kong • Hungary • Iceland • India • Indonesia • Ireland • Italy • Japan • Kazakhstan • Latvia • Lebanon • Liechtenstein • Lithuania • Luxembourg • Macedonia • Malaysia • Maldives • Malta • Mexico • Moldova • Monaco • Netherlands • New Zealand • Norway • Pakistan • Panama • Paraguay • Peru • Poland • Portugal • Romania • Russia • San Marino • Seychelles • Singapore • Slovakia • Slovenia • South Africa • South Korea • Spain • Suriname • Sweden • Switzerland • Thailand • Turkey • UK • Ukraine • Uruguay • USA • Vatican City • Venezuela
Things to consider
Don’t commence your journey before confirming visa requirements and checking the expiry date on your passport. This will help minimise any inconvenience or delays during travel.
In accordance with Law No 22 of 2021 Regulating Healthcare Services in Qatar (Health Insurance Law), visitors are required to have a health insurance policy when applying for a visa to Qatar and when extending a visa. Travellers who have international health insurance must have a policy that covers Qatar, is valid while they are travelling here, and is issued by one of the insurance providers recognised by Qatar. A health insurance policy can be purchased at arrival at HIA at QAR50 per month, covering only emergency and accident incidents. Visitors may also purchase additional services and/or coverage for additional fees. Citizens of the GCC visiting Qatar are exempted from the requirement of the health insurance policy to enter Qatar.
If you’re eligible for a visa on arrival visit the Immigration desk and pay any appropriate fees using your credit or debit card. eCash cards can also be used. If you would like to pay in cash, visit the designated bank counter before approaching Immigration. The bank will charge a fee (QAR25) to process your payment.
If for any reason you’re denied entry into Qatar, then the MOI and your airline will provide assistance.
Tourist entry visa: One month – QAR100 plus QAR50 for each c* (companion registered on the passport).
Tourist entry visa (sponsored): One month – QAR100.
GCC residents visit visa: One month with an extension period of three months – QAR100 plus QAR50 for each c* per month, subject to conditions.
Joint tourist visa for Qatar and Oman: One month costs QAR100 with an extension period of a month.
Business entry visa: For one month and a maximum of three months – QAR200 plus QAR50 for each c*
Family visit visa: One month to a maximum of six months – QAR200 plus QAR50 for each c* per month. Expatriates with family status can bring parents and siblings on a visit of up to six months (up to three months for other relatives). A Medical Commission check-up is necessary to extend the visa beyond one month (within 72 hours of arrival).
Conversion of entry visa to visit/work/residence visas: QAR500 (without leaving the country)
Fans and other visitors who came to the country during the FIFA World Cup Qatar 2022TM in November and December 2022 were required to apply for a Hayya Card. The digital card was the only way that visitors were able to enter the country during the FIFA World Cup Qatar 2022TM.
On 30 January 2023, the Ministry of Interior (MOI) announced the extension on the validity of Hayya Card for visitors until 24 January 2024. It has now been extended until March 2024 for the Expo 2023 Doha and the AFC Asian Cup Qatar 2023™.
The following conditions must be met:
• Proof of a confirmed hotel reservation, or accommodation with family or friends approved through the Hayya portal.
• A passport must be valid for no less than three months upon arrival in the State of Qatar.
• Obtaining health insurance during the period of stay in the country.
• A return ticket.
Hayya Card holders visiting Qatar will have access to the following:
• The ‘Hayya with Me’ feature’, which allows Hayya Card holders to invite up to three family members or friends.
• A multiple-entry permit to the State of Qatar.
• Use of the e-Gate system for entry and exit via State ports.
• No fees are required.
The digital version of the Hayya ID is available in the Hayya app. To clarify, new Hayya IDs cannot be issued as the application portal is closed. Non-Hayya Card holders wishing to visit Qatar can still visit the country but need a visa. Other visas will remain open for non-Hayya Card holders to apply for.
Transit and transfers
When flying with Qatar Airways, a transit visa is free of cost when you add a short transit or stopover between five and 96 hours in Doha to your itinerary without any additional fare charges. Use the multi-city booking option to include the stop when booking your flight on qatarairways.com or through a travel agent. Please note that it is not required for you to acquire a transit visa if you are not leaving the airport. Transferring to your connecting flight is easy and simple at HIA. Upon exiting your aircraft, go directly to the Transfer halls located at concourses A, B, C and D.
Priority processing All Al Maha customers, special assistance travellers and unaccompanied minors receive priority processing on arrival at HIA.
Visit one of the transfer desks if you need any assistance with your onward flight, including boarding passes, re-scheduling flights and general queries.
If you have an extended stopover and would like to exit the airport to visit Qatar before boarding your onward flight, the transfer desks can assist you.
Car rental, taxis and limousines See Getting Around Qatar in this section.
Discover Qatar has introduced Transit Tours for transit times of four hours or more, which serve as a way to introduce visitors from around the world to Qatar as a hotspot for tourism. Transit Tours: Discover the Art of the Airport from QAR36 per person, Discover Squash at the Airport from QAR90 per person, Discover Doha from QAR99 per person, Discover Golf Simulator at the Airport from QAR120 per person, World Cup Stadiums Tour from QAR150 per person, and Discover the Desert and Inland Sea (Private Tour from QAR867 per person). discoverqatar.qa/transit-tours
Airlines (local agency in brackets)
Air Arabia 4407 3434
Air India 4416 1651
Air India Express 4038 7373
Air France & KLM 4036 0582
Badr Airlines 4444 3321
Biman Bangladesh Airlines 4444 3054
British Airways 4432 1434
Cathay Pacific (TOT) 4445 8318
EgyptAir 4457 0555
Ethiopian Airlines 4416 1010
Flydubai 4422 7350
Flynas 4421 5656
IndiGo 4036 7777
Iran Air 4432 3666
Kuwait Airways 4442 2392
Lufthansa 800 0289
Middle East Airlines MEA 4434 2978
Nepal Airlines 4431 7070
Oman Air 4414 2222
Pakistan Int’l Airlines 4442 6292
Pegasus 4442 1807
Philippine Airlines (ST) 4422 7302
Qatar Airways 4023 0000
Royal Air Maroc (ABA) 4444 1161
Royal Jordanian 4442 3888
SalamAir 4442 0944
Singapore Airlines 4499 5740
SriLankan Airlines (ABA) 4444 1217
SyrianAir 4441 2912
Tarco Air 3124 2999
Turkish Airlines 4443 3028
*Book your flight with Emirates, Etihad Airways and other airlines online or through a travel agency.
Ali Bin Ali Travel (ABA) 4444 1161
Darwish Travel Company/Darwish Holidays 4036 0500/52
Mannai Air Travel 4428 2666
NBK Travel & Tourism 4031 8383
Qatar Airways Holidays 4423 7937
Regency Travel & Tours (RTT) 4434 4444
Space Travel (ST) 4422 7333
Tawfeeq Travels 4448 4848
Trans Orient Travel (TOT) 4445 8458
Hamad International Airport
HIA (airport code: DOH) is classified as a five-star airport by Skytrax. Since its opening in May 2014, HIA has welcomed over 200 mn passengers and 13 mn tonnes of cargo. When HIA opened, it replaced Doha International Airport (DIA), which was Qatar’s one and only international airport since 1959. HIA is currently undergoing Phase B of its expansion, which will add two new concourses within the existing terminal. Once Phase B of the expansion plan, initiated in 2023, HIA will be able to serve over 70 mn passengers annually.
During the first half of 2023, HIA experienced an impressive 33.5% increase in passenger traffic. The airport saw a total of 20,775,087 passengers. Aircraft movements during the first half of 2023 also increased compared to last year, with a total of 116,296 arriving and departing from the airport. HIA handled 1,121,382 tonnes of cargo and moved 17,596,776 bags, including 11,376,483 transfer bags.
HIA serves a total number of 156 destinations, while also partnering with more than 36 airlines. The architectural masterpiece consists of a shopping emporium, five-star hotels and world-class art installations. HIA has been steadily rising up the ‘World’s Best Airports’ rankings since the start of its operations in 2014. dohahamadairport.com
HIA Call Centre 4010 6666
Passport Department 4462 1386
Security 4462 1182
Lost luggage services 3307 2482/4822
Al Maha Service: 4010 5831/32/34/35
Al Maha Services offers a personalised Meet and Assist Service for customers arriving, departing or transiting through HIA. Bookings for Al Maha Services can be made at their designated desk in the arrivals and departures terminals 24/7 and online. Al Maha can handle the visit visa arrangements for your guests. al-mahaservices.com
e-gate: The MOI has activated free e-gate service for expatriate passengers at the arrivals and departures terminals of HIA, which currently has at least 40 e-gates installed.
Expatriates and their children above 18 years of age can avail the service using their residence cards or passports after registration at the airport.
Self-service kiosks: The self-service kiosks implemented in the terminal by HIA as part of its Smart Airport programme has automated the check-in, bag-drop and pre-immigration security processes, which has allowed departing passengers to be processed even faster. With the use of innovative software solutions that forecast passenger traffic in real-time and measure waiting times, the airport was able to proactively minimise queuing times. As of 2018, HIA installed 62 self-check-in and 12 self-bag-drop kiosks, which include biometric technology capability.
Parking: The Short Term Car Park (STCP) is located on either side of the passenger terminal. It offers covered spaces and easy access via dedicated walkways. The East STCP is more convenient for passengers flying with Qatar Airways, while the West STCP is better suited for passengers travelling with other airlines.
The hourly rate is QAR15 (up to eight hours, after which the daily rate applies). Daily rate is QAR145. Weekly rate is QAR725.
A lost ticket will cost QAR35 in addition to the actual tariff for the duration of parking. Pre-booking is available at dohahamadairport.com and saves 20% on parking rates.
Taxes: As of 1 April 2022, passengers arriving, leaving, or transiting through HIA will now have to pay extra service tax. The fees include the following four additions:
- QAR60 per passenger: Airport development fees for all departing passengers, including those transiting for up to 24 hours.
- QAR60 per passenger: Passenger facilities fee for all departing passengers, including those transiting for up to 24 hours.
- QAR10 per passenger: Passenger safety and security fees for all departing passengers, including those transiting for up to 24 hours.
Babies under the age of two, transiting passengers on the same plane, flight crew on duty, and forced flight redirection due to ‘valid reasons’, are exempted.
- QAR10 per metric ton: All incoming and in-transit cargo shipments, including postage.
Bus: Doha’s bus network connects HIA to various destinations across the city. Your bus fare can only be paid with a Karwa Smartcard. If you don’t already have one, purchase a disposable Karwa Smartcard from the Mowasalat Information Desk near Baggage Claim Belts 5 and 6.
- QAR10 Card (USD3): two inner-city trips within a 24 hour period
- QAR20 Card (USD5): unlimited trips across Qatar within a 24 hour period
- Regular Karwa Smartcard QAR30 (USD8): QAR10 for the card with QAR20 value, available to be topped up for future journeys
All buses depart from the Bus Pavilion located to the right of the passenger terminal. Exit the Arrivals hall by following the signs to the Bus Pavilion or ask at an information desk for assistance. Each bus offers a cargo area for stowing your baggage during the journey. For bus routes, visit dohahamadairport.com.
Taxis: Mowasalat (Karwa) is the exclusive taxi operator that has turquoise taxis and white hybrid electric eco-taxis that are a convenient way to get to and from HIA. They are regulated by the government, and are safe and metered. With a base fare of QAR25, taxis accept cash or card payments in Qatari Riyals. Call 4458 8888 or 800 8294. The Karwa Taxi App is avaliable on iOS and Android.
Booking a PRM taxi: If you need to book special taxis for passengers with reduced mobility (PRM) call Mowasalat directly on 4458 8888, providing as much advance notice as possible.
Limousines: Chauffeur-driven limousines are available to take you from HIA to anywhere in Qatar. To pre-book call Mowasalat Limousine on 800 5466. Use Exits 2 or 3 to leave the Arrivals area and you will find your limousine parked there. For on-arrival booking simply approach the Mowasalat Limousine kiosk located in the Arrivals hall. For more information, visit mowasalat.com.
HIA Metro Station: The Doha Metro’s Red Line station at HIA allows easy access to passengers to and from the airport with a Standard Travel Card, costing QAR10 and you can top-up at just QAR2 per ride. Passengers will be allowed to carry two large luggage items in addition to their small bags, which must not exceed 85 cm x 60 cm x 30 cm in size. Passengers will be able to put their luggage in specially allotted areas in the trains. Doha Metro is operational Saturday – Wednesday 6 am – 11 pm, Thursday 6 am – 11:59 pm, and Friday 2 pm – 11:59 pm. For more information, call 105 or visit qr.com.qa.
Up to 360,000 aircraft per year can be handled at HIA. The eastern runway is 4,850 m long, making it one of the longest commercial runways in the world.
Immigration: Prior to departure from their point of origin, Doha passengers must ensure they have a valid passport, and a Residence Card, before making their way to Immigration. Citizens and residents may also use the provided eGate facilities. After immigration, passengers will proceed to the baggage reclaim area. Check portal.moi.gov.qa and dohahamadairport.com for specific requirements.
Customs regulations: After you’ve collected your checked baggage, exit the airport by passing through Customs. There are two Customs channels to choose from, depending on whether you have something to declare or not. Personal items are not usually subject to tax though luggage is inspected upon arrival. Travellers coming into Qatar must have prescriptions for medicines carried. Refer to the IATA website for specific customs regulations. The import of firearms, alcohol, e-cigarettes and pork in any form is strictly forbidden. iata.org
Finding your check-in counter at HIA
For Qatar Airways First or Business Class passengers: Proceed to the Departure hall through Entry Gate 1 and, if required, use the East Short Term Car Park (STCP). For Qatar Airways First Class passengers, proceed to Al Safwa First in Row 1, which offers private seated check-in desks, a concierge, bellhops and other exclusive facilities. If travelling in Qatar Airways Business Class, proceed to Al Mourjan Business in Row 2.
For Qatar Airways Privilege Club members: Check-in counter is located in Row 4 and if required, use the West STCP.
For Qatar Airways Economy Class passengers: Enter the Departure hall through Entry Gates 2 and 3. Check-in counters are located in Rows 4 to 6 and all other airline counters are from Rows 7 to 10. If required, use the West STCP.
For other airlines: Enter the Departure hall through Entry Gate 4, and, if required, use the West STCP.
Exit Permit: Some expatriate residents of Qatar are required to obtain an exit permit from their sponsor when exiting the country. According to Law No 13 of 2018 (Amending Law), most migrant workers are covered by the Labour Law to leave the country without having to obtain an exit permit. Employers in Qatar can still submit names of workers for whom a No-Objection Certificate (NOC) would be required before granting them permission to leave the country, according to justifications based on the nature of the work.
Exit Tax: QAR35, HIA’s exit tax, will automatically be added to an individual’s ticket price. The tax also applies to transit passengers.
Regulations for hand luggage: When departing from HIA, worldwide regulations apply regarding all liquids, gels, pastes, aerosols, and electronic devices.
In 2018, HIA became the first airport in the Middle East and North Africa (MENA) region to accept Electronic Bag Tag (EBT). The programme provides a more seamless travel experience for passengers, including reduced time spent in queues, a simplified baggage drop process and increased relaxation time at the airport, as well as providing greater operating and carbon efficiency.
Check-in: Check-in usually opens three hours before your flight’s departure time, and closes 60 minutes before your flight takes off. Carry all the required travel documents with you, including your ticket, passport, exit permit, Residence Permit (RP), and destination visas. Online check-in is available for most airlines, and on Qatar Airways’ website at qatarairways.com, 36 hours to 90 minutes prior to the flight departure time. Passengers can choose a seat, print a boarding pass or have a bar-coded boarding pass sent to a mobile phone.
Clearing passport control: Present your boarding pass to staff standing just before the passport control area. They will scan it, and fast-track you (through passport control and security check) if your flight is nearing its departure time. Dedicated lanes are available for First and Business Class passengers.
The Oryx Lounge offers a comfortable atmosphere to sit, relax and enjoy the superior hospitality provided by the Oryx Lounge staff. The lounge offers food and beverage services, a smoking room, business centre, lockers, a quiet zone, internet facility and a gaming room for kids. All airlines’ premium passengers and select card holders (AMEX, HSBC, QNB, and Dukhan Bank) are eligible for complimentary access to the Oryx Lounge. Available to all passengers at any time for a nominal fee of QAR200 valid for up to six hours stay, regardless of airline and class of travel.
Al Mourjan Business Lounge is open to Qatar Airways and oneworld First Class and Business Class passengers at no additional cost, while Economy Class passengers can purchase lounge access at the check-in counters, preferred travel agents, or Qatar Airways’ sales offices.
Al Safwa First Lounge is where you can enjoy delicious à la carte dining, luxury spa and treatment facilities, a full business centre, a cinematic media room and an exclusive family area. In addition to Qatar Airways First Class passengers, Privilege Club Platinum members travelling Business Class with Qatar Airways can access Al Safwa First Lounge with up to two guest passes.
Al Maha Lounges are spread across the terminal and are open to customers of Al Maha Services, which is a personalised Meet and Assist Service for customers arriving, departing or transiting through HIA. Facilities include unlimited high-speed Wi-Fi, shower facilities, conference rooms, a smoking room, family rooms, a business centre and a nursery. 4010 5831/32/34/35, al-mahaservices.com
Located above Louis Vuitton’s store at HIA’s newly expanded departures and transfers terminal, and accessible through Qatar Airways’ second
Al Mourjan Lounge, the new and first Louis Vuitton Lounge by Yannick Alléno is a lounge-slash-restaurant where travellers can dine and relax among chic décor and stacked Louis Vuitton suitcases. Lush plants and furnishings from the brand’s designer pieces fill the tropical-inspired space that overlooks the ORCHARD, the airport’s massive indoor garden.
The Shafallah Center Lounge, a special handling lounge by HIA and Shafallah Center for Persons with Disability, is located on concourse C at the airport terminal and is for departing and transferring passengers with special needs, including those with autism spectrum disorder (ASD). The lounge features educational, rehabilitative and recreational interactive devices and equipment, and provides passengers with special needs with assistive technologies and solutions. Trained airport staff will be available for on-ground support. Those who want to access this facility can approach the airport staff.
Also available are the Platinum Lounge – South, Gold Lounge – South, Silver Lounge – South, Mariner Lounge (for travelling seafarers and offshore workers), First and Business Class Arrivals Lounges, Unaccompanied Minors Lounge and Special Assistance Travellers’ Lounge.
Oryx Airport Hotel
Located in the South Plaza within HIA’s passenger terminal, Oryx Airport Hotel offers guests 5-star hospitality to recharge during a layover. Offering hourly rates, Oryx Airport Hotel offers transiting passengers a choice of six exquisite room types, with a range of convenient packages and attractive rates, to cater to all guests and lengths of stays. Guests are offered complimentary access to the award-winning Vitality Wellbeing and Fitness Centre – massages, treatments, squash courts and a golf simulator. Passengers who are not staying at the hotel can also access the hotel’s facilities and services at a nominal fee. To reach Oryx Airport Hotel, guests can use the passenger train connecting the airport’s North and South Plazas. 4010 8100, oryxairporthotel.com
Oryx Garden Hotel
Situated in the North Plaza, Oryx Garden Hotel is the second airport hotel within HIA’s terminal where passengers can unwind during a layover. The hotel offers guests 100 rooms ranging from king to twin, as well as suites. The hotel can be booked around the clock for a maximum of 24 hours. In addition to a 25-m swimming pool, gym, spa and squash court, guests will also be able to enjoy Oryx Airport Hotel’s Vitality Wellbeing and Fitness Centre. dohahamadairport.com
A new wonder at HIA is the tropical masterpiece, ORCHARD, a tropical garden located at the centre of the terminal expansion. Set to truly elevate passengers’ experiences and redefine airport travel, the ORCHARD is a 10,000 sq m indoor tropical garden with a beautiful 268 sq m water feature that will be the focal point for visitors at HIA. With a host of different flora, the ORCHARD includes over 300 trees and at least 25,000 plants sourced from sustainable forests from around the world.
The unique design of the area allows trees and plants to easily adapt to the internal conditions and grow throughout the life of the airport – with natural light to create a calming ambience and promote a sense of wellbeing to all who venture inside.
An ambitious and futuristic vision at a truly world-class facility, the ORCHARD is an excellent destination for HIA passengers seeking relaxation and tranquility as part of their journey.
Throughout the airport, HIA offers passengers a taste of everything, from gourmet to on-the-go! Enjoy a meal at any of the airport’s restaurants such as Eat Street, which includes Camden Food Co, Negroni, Azka, Evergreen Organics, Burger King, Brioche Dorée and more. Grab a hot drink or a quick bite from the Coffeeshop Company, Costa Coffee, Jamocha Café, L’eto Café, Harrods Tea Room, Red Mango and more.
Over 20 cafés and restaurants are on offer at HIA with delicious local and global cuisines for an ultimate dining experience, featuring many world firsts and exclusives, including a Fendi Boutique with the first Fendi Café in an airport, and the first Ralph’s Coffee Shop in an airport. The north node also houses the world’s first Oreo Café in an airport.
Qatar Duty Free (QDF) offers passengers an array of selected designer labels, high street fashions, electronics, gourmet foods and much more. Passengers at HIA can shop at boutiques and stores with a lineup of prestigious world-class brands such as Aigner, Bvlgari, Burberry, Cartier, Calvin Klein, Dior, Dolce & Gabbana, Gucci, Giorgio Armani, Hugo Boss, Hermès, Michael Kors, Mont Blanc, Pandora, Rolex, Swarovski, Tag Heuer, Tiffany & Co, and more.
The enhanced retail offer also includes an unrivalled selection of luxury boutiques, including the flagship Louis Vuitton Boutique, the first Dior Boutique at HIA, the only FIFA shop in the world, Thom Brown only store in an airport, and the largest Ray Ban store in an airport. 4010 4167/69, qatardutyfree.com.qa
Free wireless internet: Enjoy free wireless internet access throughout the passenger terminal. Just search for ‘Free Internet by HIA’ on your device.
Free internet kiosks and desks: Equipped with screens, keyboards and mice, the internet kiosks and desks offer you free web browsing. The kiosks are located throughout the passenger terminal (including the boarding gate areas). Meanwhile, the desks are available at each of five activity nodes. Just follow the signs, ask at an information desk or use the airport map to find one nearest you.
Telephone booths: You can call anywhere in the world by purchasing a prepaid calling card from Qatar Duty Free (QDF). Telephone booths are located throughout the passenger terminal (including the boarding gate areas).
With sustainability at the core of HIA’s plans, the airport has managed to have four of the expansion projects achieve a 4-star rating under the Global Sustainability Assessment System (GSAS) from the Gulf Organization for Research & Development (GORD). This includes the ORCHARD, Oryx Garden Hotel and north plaza lounges, Al Mourjan Business lounge – the Garden and the Remote Transfer Baggage Facility.
Phase B of the expansion will further increase the capacity of the airport to well over 70 mn passengers and construct two new concourses within the existing terminal.
As HIA continues to transform the industry with innovative experiences and breath-taking features, the award-winning airport looks to a bright, sustainable future where possibilities are endless.
HIA is entirely barrier-free its network of elevators, escalators, ramps, and walkways and passenger train offer simple access to passengers with reduced mobility. Check-in counters include adapted service desks designed to ease checking-in for passengers with reduced mobility. This service desk is the first counter in each check-in row, with the exception of Qatar Airways’ check-in rows where it is the last counter. The seated check-in desks offered to Qatar Airways First Class passengers are all adapted for passengers with reduced mobility.
Free wheelchairs are available throughout the passenger terminal, ask at the nearest information desk. If you require assistance with moving around in a wheelchair, inform your airline in advance so that a personal helper can be arranged. Washrooms adapted for passengers with reduced mobility are available at many points across the passenger terminal. Just follow the signs or ask at the nearest information desk.
Relax in one of HIA’s dedicated lounges for special assistance travellers, which offers adapted washrooms, comfortable seating, televisions and a trained attendant.
Traveling with animals
The earlier you get in touch with your airline when you’re planning your travels, the smoother the journey will be for both you and your animal. Your airline and vet will advise you on the latest rules and regulations and the necessary documentation. This includes medical certificates, vaccination records and test results. Your airline won’t be able to accept your animal for travel if the required documentation and suitable carriers are not available. See Pets in Day to Day Qatar in the Living in Qatar section.
Medical and fire emergencies
Fully-equipped and well-staffed medical centres are operational 24/7. There are two medical centres serving the passenger terminal. One is located in Arrivals just before the Passport Control area, while the other is in Departures near the Check-in area. Just follow the signs, ask at an information desk or use an airport map to find your way. In case of an emergency, you can also call 4010 9222 to directly contact the medical team.
Discover Qatar, HIA and Qatar Museums (QM) have recently debuted a one-of-kind collaboration for passengers travelling via HIA. Dubbed as ‘Discover the Art of the Airport’, the offer is a unique walking tour where guests can view impressive sculptures and art installations by leading artists from around the world. The hour-long guided tour costs USD10 (QAR36) per person. Guests will learn about the story of each artwork while being escorted by a Discover Qatar expert guide. Tour participants should have at least four hours of transit time at the airport and arrive at the Discover Qatar desk 30 minutes before their scheduled tour. For more information and to book the tour, visit discoverqatar.qa
The works of art you can see at HIA are a mix of acquired pieces and others created especially for their spaces. The latter include works by local artists – for example, Qatari artist Faraj Duham was commissioned to create large-scale murals, while Qatari artist Ali Hassan produced the Desert Horse sculpture. The most popular art installation at HIA is Lamp Bear by Swiss artist Urs Fischer, which sits prominently at the heart of the airport.
In the Arrivals Hall stand a series of sculptures of the oryx, an antelope native to the Arabian Peninsula, called Oryx created by Dutch artist Tom Claassen. A new piece by Claassen was unveiled in June 2021, called Falcon. The golden bird sits on a ledge at the airport and depicts the national bird of Qatar, with the artist taking inspiration from the soft falcon feathers. The more vivid lines mimic the airline’s routes from Qatar to the rest of the world, as well as the curves found in Arabic calligraphy and the folds in the fabric of traditional attire.
Other Worlds by American sculptor Tom Otterness is a series of eight large-scale, interactive, bronze sculptures spread throughout the activity nodes in Concourse C at HIA. With slides and seats for limbs and play-pen-like chambers for torsos, these figures invite both children and adults to engage, interact and find recreational enjoyment in the sculptures.
Marc Quinn’s mesmerising work Arctic Nurseries of El Dorado graces the airport’s expansive check-in hall, and is a representation of an almost mythical world. Comprising a number of bronze sculptures, Quinn creates a series of hybrid plants by taking elements from different vegetation and carefully piecing them together, before casting them in bronze.
The Flying Man, two iconic scultptures designed by the renowned Iraqi artist Dia Al Azzawi, have been installed in HIA’s passenger terminal. The sculptures are based on the story of Abu Firnas, a historical figure from the Islamic world who was an early pioneer in experimenting with flight.
COSMOS by contemporary French artist Jean-Michel Othoniel represents a colossal celestial globe echoing the trajectories of travellers from around the world. The striking piece resembles bright calligraphy drawn in space when observed side-on or from below, and appears in the shape of a blooming rose when observed from the front.
COSMOS joined the artwork Small Lie, which was unveiled along with Qatar Museums (QM) in 2018 at Concourse E. The large-scale figure, which is approximately 30 feet tall, was made by American pop artist and designer KAWS in collaboration with QM.
Italian artist Rudolf Stingel’s work Untitled is one of his famous large-scale interactive pieces. He covered three surfaces of the piece with reflective, aluminium-faced insulation panels, before inviting the construction team at HIA to draw on the soft walls at the time of the airport’s construction. The walls were then cast in copper and electroplated with gold, before a number of pieces were selected for permanent display at HIA. You can find the piece in the Arrivals Meet and Greet Hall, towards the bus terminal in the West.
Designed by Iraqi artist Ahmed Al Bahrani, A Message of Peace to the World is located at the Passenger Train’s South Node station. Al Bahrani, who has lived in Doha since 1999, wanted to honour the work of Reach Out to Asia (ROTA), a Qatari non-profit organisation that supports primary and secondary education in underprivileged countries throughout Asia. Al Bahrani created a sculpture in the shape of a cube symbolising ROTA’s logo, with its surfaces representing the iconographic elements that stand for ROTA’s mission, with the sun, symbolising hope and happiness, radiating from the top of the cube.
In this artwork named Mappemondes, Algerian artist Adel Abdessemed creates a world map using old tin cans collected from market places and streets in Dakar. Through this piece, Abdessemedd tries to highlight the consequences of the ‘throwaway culture’ of the modern world. Abdessemed creates artworks which juxtapose situations or actions carried out on everyday objects. It is located in Concourse A, near gate A7.
More pieces will be installed over time, from international artists including Adel Abdessemed, Maurizio Cattelan, Don Gummer, Keith Haring, Damien Hirst, Jenny Holzer, Anselm Reyle and Bill Viola.