As part of improving its functioning and services provided to the customers and easing the procedural steps in the case of vehicle accidents, the General Directorate of Traffic opened two traffic investigation offices in two insurance companies Qatar – Qatar Insurance Company (QIC) and Bima Insurance Company.
The proceedings related to repair of cars affected or causing the traffic accident can be completed in these offices without referring to the investigation department of the General Directorate of Traffic or any other traffic sections.
According to Captain Abdullah Misad Qasim, Head of the Traffic Section at Mamoura, the police investigator from the General Directorate of Traffic will be on duty in both the offices to receive complaints on accidents in order to complete the procedures from the insurance companies.
He added that these offices will deal with the cases related to repairing and maintenance which are reconciled between the parties, but in case of conflict between the parties it is needed the traffic patrol to determine who was responsible for causing the accident in order to forward to the insurance company.
According to Captain Qasim, this service will be applied to other insurance companies in Qatar in the near future.