The General Directorate of Traffic, represented by the Licensing Department, in collaboration with the General Directorate of Information Systems, launched two new services for the public through the ‘Metrash2’ application.
The first service will allow app users to contest registered traffic violations while the second service will allow reporting of traffic violations using the ‘Communicate with Us’ option under Metrash2.
In a statement, Lieutenant-Colonel Mohammad Rabia Al Kuwari, from the General Directorate of Traffic, said that the service to contest a traffic violation through Metrash 2 allows the objecting party or the ‘objector’ to file an objection to the traffic violation within a period not exceeding 14 days from the date of registration of the violation.
The objector will receive a reply by means of text message within a period not exceeding 30 days from the date of registration of the objection. If the violation is found correct, normal procedure will apply. In case it has been found incorrect, the violation will be removed. All types of traffic violations, whether recorded manually or by speed radars or surveillance cameras can be contested using this service. A violation cannot be contested more than once. If the fine is already paid, it cannot be contested any more.
Al Kuwari said that the second service gives anyone the right to report traffic violations, whether on the road or anywhere using Metrash2.
The sender should capture the photo of violation and specify its location before sending it through Metrash2. Traffic Violations Section will verify them and act accordingly.’
Regarding the automated response system launched recently by the Directorate through their public service number 234 4444, First Lieutenant Eid Mohamed Al Hajri said the public can inquire about traffic violation, driving license, vehicles and number plates, technical examination, service for people with disabilities, traffic awareness, traffic patrols and traffic investigations through the number. Calls are open 24/7 and received in Arabic and English.