The awards include: Best Contact Center Leader (Gold); Best In-house (Large) Contact Centre (Gold); Best Contact Center Incentive Program (Gold); Best Contact Center in Self-Care (Gold); Best Contact Center in Social Media (Gold); Best Contact Center Supervisor (Gold); Best Contact Center Analyst (Gold); and Best Customer Service Professional (Silver).
Head of Customer Care & Experience at Vodafone Qatar, Deirdre Hutchinson, said:
This is a great time to be at Vodafone Qatar and we are extremely proud and honoured to leave with such a superb record that strongly underpins our legacy in customer service. At Contact Center World, participants are openly compared to others and we were up against some of the most accomplished global players in the industry. It was therefore a very proud moment for the Vodafone Qatar team when we were so highly recognised for our best practices which have really raised the bar in the market.’
At the awards ceremony in Lisbon, Portugal, Vodafone Qatar Customer Care & Experience Team walked away with a record number of accolades after presenting several case studies that attest to the unmatched success of the company in the areas of call centres, incentives, customer experience, customer service, self-care, social media and other.
Five of the Vodafone Qatar team showcased the company’s solid credentials to scores of industry experts and a jury, from Europe, the Middle East and Africa, who were in attendance to choose the winners based on the quality and content of the presentation as well as the original submission.
Vodafone Qatar is now gearing up for Contact World Center Grand Awards Finale in November 2014 in Las Vegas, US, where the company will get the chance to represent Qatar against the best contact centres in the world.
Vodafone Qatar has bagged over 28 customer service awards over the past four years. Its award-winning 24/7 call centre caters to customers in five languages.
Vodafone Qatar is the holder of the Second Public Mobile and Fixed Telecommunications Networks and Services License in Qatar. Vodafone Qatar switched on its mobile network on 1 March 2009 and shortly after started delivering great value to its customers with a range of exciting products and services.