Al Khalij Commercial Bank (al khaliji) PQSC recently introduced the very first state-of-the-art humanoid robots in Qatar at a ceremony held in the bank’s Um Lekhba branch. Nicknamed ‘Jassim’ and ‘Noor’, these humanoid robots have started adapting to the environment of the bank and have been interacting with customers and employees on diverse subjects ranging from products and services to general knowledge and even fun topics.
With this launch, the bank aims to raise the level of awareness of the community on the rapid advances made in smart banking. It emphasises the need to embrace such technological advances as part of everyday banking transactions. al khaliji has always been keen to usher in innovative next generation concepts and has purposefully customised these humanoid robots to deliver a unique and personalised customer experience.
Jassim and Noor are designed to be genuine day-to-day companions and guides. These are the first humanoid robots capable of recognising principal human emotions and adapt its behaviour to the mood of his interlocutor.
According to Rana Al Asaad, Head of Personal Banking at al khaliji, the technology will complement their existing IT infrastructure and help employees add a unique experience for customers.
This addition, we are sure, will only accelerate the need for the bank to bring in more innovative products and services to its customers in the coming days. Jassim and Noor are keen to welcome customers to the bank and help guide them to make the right choice. The robots can select applications – simple or complex – to assist directly using interactive animations and demonstrations. They can also call a staff when needed.’
The humanoids will frequent the bank’s branches, and will visit some of the more popular malls in Qatar. They will also visit schools, universities and colleges, to introduce banking programmes for students and listen to ideas and suggestions offered. Jassim and Noor are very likely to visit key employer worksites and present al khaliji as a preferred banking choice for new joiners. al khaliji is hopeful that with such innovations, it will be able to serve the local community even better and inspire the public to appreciate new technology.
