Enaya Specialized Care Center, a facility under Hamad Medical Corporation (HMC) has become the first in Qatar to achieve certification for excellence in person-centred care from Planetree International.
While Enaya is the first facility at HMC to achieve this award, the Communicable Disease Center, the Ambulatory Care Center, Home Health Care Service, and the Private Nursing Service are also currently undergoing certification. The milestone was marked recently by a small socially-distanced in-person event that included HMC leaders and staff, representatives from Planetree, and patients and their families, many of whom joined virtually.
The Enaya Specialized Care Center is a support facility that works with Hamad General Hospital and Rumailah Hospital and provides 24-hour care to long-term patients who are in stable condition. The centre features 156 patient beds and is the only specialised facility of its kind in Qatar. The Enaya team underwent a rigorous evaluation by the Planetree team earlier this year to achieve the certification.
Planetree is a non-profit organisation that partners with healthcare organisations around the world to transform how patient care is delivered. Nasser Al Naimi, Deputy Chief of Quality, Center for Patient Experience and Staff Engagement and Director for the Hamad Healthcare Quality Institute said that person-centred healthcare prioritises the active participation of patients, residents and their families throughout the healthcare process with emphasis on partnership, compassion, transparency, inclusion, and quality.
Planetree’s independent certification committee evaluated the Enaya Specialized Care Center against 26 specific criteria and determined that it has met the standards to be deemed silver certified for excellence in person-centred care.
The Planetree certification represents the highest level of achievement in person-centred care based on evidence and standards.
One of the key components in this accreditation is involving patients and their families in the care. Al Naimi said they are proud to have taken the step and have implemented Patient and Family Advisory Councils (PFAC) to guide their person-centred care journey.
Our person-centred care programme drives our overall quality improvement efforts of identifying areas of improvement. It is also driving our teams to find innovative ways to further enhance the patient experience. We look forward to all of our facilities achieving this important milestone.
Dr Hanadi Al Hamad, National Health Strategy lead for Healthy Ageing and Medical Director of Rumailah Hospital and Qatar Rehabilitation Institute said the criteria used by Planetree to assess Enaya addressed components of a person-centred healthcare experience, including the quality of patient-provider interactions, access to information, family involvement and the physical environment of care.
An integral part of the move towards person-centred care and the certification process was the establishment of PFAC at Enaya. This council met monthly for more than 18 months and advised on a variety of issues.
Dr Al Hamad said that PFAC at Enaya was trailblazing in many ways. Working collaboratively with the care team, they designed and implemented projects with the Enaya team – including patient room whiteboards and a care partner programme, and worked to jointly set goals in the strategic plan for Enaya.
The accreditation includes empathy and compassion training for staff and the development of a framework for delivering an exceptional experience for both the care receiver and the giver.
We are proud and honoured to be recognised for our commitment to person-centred care. We strive every day to raise the bar in the care and support we provide to our patients, our community and our staff.
Planetree International President Dr Susan Frampton congratulated the Enaya team on their accreditation. She said that the certification demonstrated a true commitment to improvement and always putting the patient first.
She said that person-centred care is becoming an area of increasing focus in health fields since hospitals and healthcare facilities are being measured according to outcomes that are linked to these approaches.
The Planetree Certification is the only award that recognises excellence in person-centredness across the continuum of care and Enaya’s Silver Certification demonstrates the team’s commitment to nurturing an environment that ensures the most compassionate care is delivered to their patients who are also engaged in the delivery of their care.
Qadeer Ahmed Al Ansari, a member of Enaya’s PFAC, said that being able to give direct input and see it implemented in everyday patient care has given them a sense of empowerment.
For more information about Enaya Specialized Care Center, visit hamad.qa.
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