Hamad International Airport (DOH) has retained its commitment to setting an industry benchmark for business continuity and providing exceptional operational services to passengers and stakeholders.

The airport received recertification to ISO 22301 Business Continuity Management Systems from BSI (British Standards Institution), which showcases HIA’s testament to safeguarding its business, commercial stakeholders and passengers from global threats and disruptions.

The ISO 22301:2019 Business Continuity Management Systems certification is a highly regarded global accolade, which HIA obtained in 2020, demonstrating the airport’s resilient and robust business continuity planning. The airport was one of the first in the world to achieve recognition from BSI.

Commitment to be the ‘Best Airport in the World’

The certification underscores the airport’s strategy to ensure smooth operations and business recovery at all times, and the airport’s position to adapt its processes when faced with global disasters such as the COVID-19 pandemic and managing mega global events including the FIFA World Cup Qatar 2022.

According to Michael McMillan, Senior Vice President of Operations and Facilities Management at HIA, this is an important accomplishment for Hamad International Airport, as it underpins its robust business model and commitment to being the best airport in the world for passengers and commercial partners. To ensure passengers have an unparalleled airport journey and a smooth experience, McMillan said they adhere to the utmost safety and security standards.

BSI Assurance IMETA Managing Director Theuns Kotze said that HIA’s commitment to business continuity helps ensure it can continue its operations throughout a disruption.

As part of the annual assessment, Hamad International Airport underwent a rigorous auditing process, which included a re-assessment of its initial commitment when obtaining the certification and multiple departmental evaluations of the procedures to invoke business continuity plans and encourage a swift recovery.

Hamad International Airport was one of the first in the global airport industry to receive the ISO 55001-2014 Asset Management System and ISO/IEC 20000-1 Information Technology Service Management from BSI.

Additionally, the airport was the first in the top five ‘Best Airport in the World’ categories by SKYTRAX World Airport Awards to achieve the ISO 22301 certification in 2020 and is once again a contender to win the world-renowned SKYTRAX’s ‘World’s Best Airport’ 2024 award.

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