Hamad International Airport (HIA) is vying for the ‘World’s Best Airport 2019’ awards by Skytrax. The Skytrax World Airport Awards is the most prestigious accolade for the airport industry, voted by customers in the largest annual global airport customer satisfaction survey.
Earlier this year, HIA had been ranked the 5th Best Airport in the World at the Skytrax World Airport Awards 2018. The airport has been recognised for its innovative facilities, five-star customer service and state-of-the-art terminal which can accommodate more than 30 million passengers annually, and described as the most architecturally significant terminal complex in the world. Skytrax has also recognised HIA’s best-in-class service by presenting it with the ‘five-star’ airport status, which made HIA the only airport with this classification in the Middle East. HIA has also won the ‘Best Airport in the Middle East’ title for four years in a row and ‘Best Staff Service in the Middle East’ for three years in a row.
Engineer Badr Mohammed Al Meer, Chief Operating Officer at HIA said they are proud of HIA’s status as one of the best airports in the world. He said they will continue to deliver exceptional customer service and operational excellence, keeping the passenger at the heart of everything they do.
Our investment in cutting-edge technology, unique hospitality and vast retail offerings, as well as our outstanding art collection, have shaped our airport as a distinct icon for Qatar and the rest of the world. As Skytrax Awards acknowledge the pioneers in the airport industry, we look forward to maintaining HIA’s position among the Best Airports in the World in 2019 and beyond.’
Passengers who have experienced HIA’s award-winning services and facilities can visit Skytrax’s World Airport Survey website and vote for the airport based on these categories: Terminal Comfort, Food and Beverage, Airport Shopping and Customer Assistance. Voting results will be announced in March 2019.
The Skytrax World Airport Awards are based on 12.85 million customer nominations across 110 nationalities of air travellers and include 410 airports worldwide. The survey evaluates customer satisfaction across 39 key performance indicators for airport service and product – from check-in, arrivals, transfers, shopping, security and immigration, through to departure at the gate.
Passengers can vote for HIA by visiting the Official Skytrax Awards website through this link.